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Reviews on our website can only be submitted by customers with a registered user account and only for products that they have actually purchased from us. The rating function is therefore only activated after a purchase has been made.

Optional filter measures when submitting reviews:

Before the first review can be submitted, the customer must link the email address stored for the account with a mobile phone number and verify this using SMS or email identification.
In addition, only customers who have spent at least €25 on our platform in the past 12 months can submit a review.
Double ratings for one and the same product are technically not possible with us. A user account can only rate a purchased product once, even if it has been ordered several times.

Revocation Policy

Notice for consumers on the cancellation of contracts for goods supplied in a single consignment

Cancellation policy
A consumer is any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in.

Right of cancellation
You have the right to cancel this contract without giving reasons within a fourteen-day cancellation period that begins on the day on which you or a third party nominated by you (you cannot nominate the carrier) take(s) receipt of the goods. In order to exercise your right of cancellation you must notify us (Afrosmartshop – Calwer Str. 8/1, 75395 Ostelsheim, Germany or by mail: [email protected]) of your decision to cancel this contract by means of an unequivocal declaration (e.g. in the form of a letter sent by post, a fax or an email). You can – but are not obliged to – use the cancellation form template appended to this cancellation policy. You will be deemed to have complied with the aforementioned cancellation period if your letter, fax or email notifying us of the use of your right of cancellation was sent prior to the expiry of the cancellation period.

Consequences of cancellation
If you cancel this contract we are required to pay back all payments we have received from you (including shipping costs but excluding additional costs incurred as a result of you selecting a different shipping option to the standard, lowest cost shipping option we offer) without delay and within a maximum period of fourteen days from the date on which we receive your letter, fax or email notifying us of the cancellation of the contract. Repayment occurs using the same payment type you used for the original transaction unless otherwise agreed with you; under no circumstances will you be charged any fees in connection with repayment. We reserve the right to refuse repayment until such time as we have taken receipt of the returned goods or until such time as you have provided evidence that you have returned the goods (whichever is the earlier point in time). You are required to return the goods to us without delay and within a maximum period of fourteen days from the date on which you notify us of the cancellation of this contract. You will be deemed to have complied with the aforementioned returns period if you dispatch the goods before the expiry of the fourteen-day period.

You are liable for the direct cost of returning the goods.
You are only liable for any depreciation in the value of the goods if such depreciation is attributable to the non-essential handling of the goods by you for purposes other than the verification of the nature, properties and functionality thereof.

Cancellation form template
(If you wish to cancel the contract please fill out this form and send it back to us.)
– To [please insert: name/company, address, email address, fax number (if you have one)]:
– I/we (*) hereby cancel the contract I/we (*) concluded for the purchase of the following goods (*)/ the delivery of the following service (*)
– Ordered (*)/Received (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only required if the cancellation is submitted in paper form)
– Date
—————————————
(*) Delete as appropriate.

Exclusion and premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for the
supply of goods that are not prefabricated and whose fabrication is either defined by the options selected and purposes intended by the consumer or clearly tailored to the personal requirements of the consumer;
the supply of goods that may perish quickly or quickly exceed their expiry date;
the supply of alcoholic drinks for which a price was agreed at the time of the conclusion of the contract but which can only be delivered 30 days after the conclusion of the contract at the earliest and whose current value is subject to fluctuation on the market over which the entrepreneur has no influence;
the supply of newspapers, journals or glossy magazines to the exception of those for which a subscription exists.The right of cancellation expires prematurely in the instance of contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are deemed unsuitable for return insofar as their seal was broken after delivery; for the supply of goods which, as a result of their nature, were inseparably mixed with other goods further to delivery; the supply of audio or video recordings or computer software in a sealed package insofar as their seal was removed after delivery.

Cancellation policy
A consumer is any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in.

Right of cancellation
You have the right to cancel this contract without giving reasons within a fourteen-day cancellation period that begins on the day on which you or a third party nominated by you (you cannot nominate the carrier) take(s) receipt of the last goods. In order to exercise your right of cancellation you must notify us ( Afrosmartshop
Calwer Str. 8/1
75395 Ostelsheim or by mail: [email protected]) of your decision to cancel this contract by means of an unequivocal declaration (e.g. in the form of a letter sent by post, a fax or an email). You can – but are not obliged to – use the cancellation form template appended to this cancellation policy. You will be deemed to have complied with the aforementioned cancellation period if your letter, fax or email notifying us of the use of your right of cancellation was sent prior to the expiry of the cancellation period.

Consequences of cancellation
If you cancel this contract we are required to pay back all payments we have received from you (including shipping costs but excluding additional costs incurred as a result of you selecting a different shipping option to the standard, lowest cost shipping option we offer) without delay and within a maximum period of fourteen days from the date on which we receive your letter, fax or email notifying us of the cancellation of this contract. Repayment occurs using the same payment type you used for the original transaction unless otherwise agreed with you; under no circumstances will you be charged any fees in connection with repayment. We reserve the right to refuse repayment until such time as we have taken receipt of the returned goods or until such time as you have provided evidence that you have returned the goods (whichever is the earlier point in time). You are required to return the goods to us without delay and within a maximum period of fourteen days from the date on which you notify us of the cancellation of this contract. You will be deemed to have complied with the aforementioned returns period if you dispatch the goods before the expiry of the fourteen-day period.

You are liable for the direct cost of returning the goods. You are only liable for any depreciation in the value of the goods if such depreciation is attributable to the non-essential handling of the goods by you for purposes other than the verification of the nature, properties and functionality thereof.

Cancellation form template
(If you wish to cancel the contract please fill out this form and send it back to us.)
– To [please insert: name/company, address, email address, fax number (if you have one)]:
– I/we (*) hereby cancel the contract I/we (*) concluded for the purchase of the following goods (*)/ the delivery of the following service (*)
– Ordered (*)/Received (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only required if the cancellation is submitted in paper form)
– Date
—————————————
(*) Delete as appropriate.

Exclusion and premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for the supply of goods that are not prefabricated and whose fabrication is either defined by the options selected and purposes intended by the consumer or clearly tailored to the personal requirements of the consumer;
the supply of goods that may perish quickly or quickly exceed their expiry date;
the supply of alcoholic drinks for which a price was agreed at the time of the conclusion of the contract but which can only be delivered 30 days after the conclusion of the contract at the earliest and whose current value is subject to fluctuation on the market over which the entrepreneur has no influence;
the supply of newspapers, journals or glossy magazines to the exception of those for which a subscription exists.The right of cancellation expires prematurely in the instance of contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are deemed unsuitable for return insofar as their seal was broken after delivery; for the supply of goods which, as a result of their nature, were inseparably mixed with other goods further to delivery; the supply of audio or video recordings or computer software in a sealed package insofar as their seal was removed after delivery.

Cancellation policy
A consumer is any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in.

Right of cancellation
You have the right to cancel this contract without giving reasons within a fourteen-day cancellation period that begins on the day on which you or a third party nominated by you (you cannot nominate the carrier) take(s) receipt of the last consignment or the last part of the goods ordered. In order to exercise your right of cancellation you must notify us (Afrosmartshop
Calwer Str. 8/1
75395 Ostelsheim or by mail: [email protected]) of your decision to cancel this contract by means of an unequivocal declaration (e.g. in the form of a letter sent by post, a fax or an email). You can – but are not obliged to – use the cancellation form template appended to this cancellation policy. You will be deemed to have complied with the aforementioned cancellation period if your letter, fax or email notifying us of the use of your right of cancellation was sent prior to the expiry of the cancellation period.

Consequences of cancellation
If you cancel this contract we are required to pay back all payments we have received from you (including shipping costs but excluding additional costs incurred as a result of you selecting a different shipping option to the standard, lowest cost shipping option we offer) without delay and within a maximum period of fourteen days from the date on which we receive your letter, fax or email notifying us of the cancellation of this contract. Repayment occurs using the same payment type you used for the original transaction unless otherwise agreed with you; under no circumstances will you be charged any fees in connection with repayment. We reserve the right to refuse repayment until such time as we have taken receipt of the returned goods or until such time as you have provided evidence that you have returned the goods (whichever is the earlier point in time). You are required to return the goods to us without delay and within a maximum period of fourteen days from the date on which you inform us of the cancellation of this contract. You will be deemed to have complied with the aforementioned returns period if you dispatch the goods before the expiry of the fourteen-day period.

You are liable for the direct cost of returning the goods. You are only liable for any depreciation in the value of the goods if such depreciation is attributable to the non-essential handling of the goods by you for purposes other than the verification of the nature, properties and functionality thereof.Cancellation form template(If you wish to cancel the contract please fill out this form and send it back to us.)
– To [please insert: name/company, address, email address, fax number (if you have one)]:
– I/we (*) hereby cancel the contract I/we (*) concluded for the purchase of the following goods (*)/ the delivery of the following service (*)
– Ordered (*)/Received (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only required if the cancellation is submitted in paper form)
– Date
—————————————
(*) Delete as appropriate.

Exclusion and premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for the
supply of goods that are not prefabricated and whose fabrication is either defined by the options selected and purposes intended by the consumer or clearly tailored to the personal requirements of the consumer;
the supply of goods that may perish quickly or quickly exceed their expiry date;
the supply of alcoholic drinks for which a price was agreed at the time of the conclusion of the contract but which can only be delivered 30 days after the conclusion of the contract at the earliest and whose current value is subject to fluctuation on the market over which the entrepreneur has no influence;
the supply of newspapers, journals or glossy magazines to the exception of those for which a subscription exists.The right of cancellation expires prematurely in the instance of contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are deemed unsuitable for return insofar as their seal was broken after delivery; for the supply of goods which, as a result of their nature, were inseparably mixed with other goods further to delivery; the supply of audio or video recordings or computer software in a sealed package insofar as their seal was removed after delivery.

Cancellation policy
A consumer is any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in.

Right of cancellation
You have the right to cancel this contract without giving reasons within a fourteen-day cancellation period that begins on the day on which you or a third party nominated by you (you cannot nominate the carrier) take(s) receipt of the goods. In order to exercise your right of cancellation you must notify us ( Afrosmartshop
Calwer Str. 8/1
75395 Ostelsheim or by mail: [email protected]) of your decision to cancel this contract by means of an unequivocal declaration (e.g. in the form of a letter sent by post, a fax or an email). You can – but are not obliged to – use the cancellation form template appended to this cancellation policy. You will be deemed to have complied with the aforementioned cancellation period if your letter, fax or email notifying us of the use of your right of cancellation was sent prior to the expiry of the cancellation period.

Consequences of cancellation
If you cancel this contract we are required to pay back all payments we have received from you (including shipping costs but excluding additional costs incurred as a result of you selecting a different shipping option to the standard, lowest cost shipping option we offer) without delay and within a maximum period of fourteen days from the date on which we receive your letter, fax or email notifying us of the cancellation of this contract. Repayment occurs using the same payment type you used for the original transaction unless otherwise agreed with you; under no circumstances will you be charged any fees in connection with repayment. We reserve the right to refuse repayment until such time as we have taken receipt of the returned goods or until such time as you have provided evidence that you have returned the goods (whichever is the earlier point in time). You are required to return the goods to us without delay and within a maximum period of fourteen days from the date on which you inform us of the cancellation of this contract. You will be deemed to have complied with the aforementioned returns period if you dispatch the goods before the expiry of the fourteen-day period.

You are liable for the direct cost of returning the goods. You are only liable for any depreciation in the value of the goods if such depreciation is attributable to the non-essential handling of the goods by you for purposes other than the verification of the nature, properties and functionality thereof.

Cancellation form template
(If you wish to cancel the contract please fill out this form and send it back to us.)
– To [please insert: name/company, address, email address, fax number (if you have one)]:
– I/we (*) hereby cancel the contract I/we (*) concluded for the purchase of the following goods (*)/ the delivery of the following service (*)
– Ordered (*)/Received (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only required if the cancellation is submitted in paper form)
– Date
—————————————
(*) Delete as appropriate.

Exclusion and premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for
the supply of goods that are not prefabricated and whose fabrication is either defined by the options selected and purposes intended by the consumer or clearly tailored to the personal requirements of the consumer;
the supply of goods that may perish quickly or quickly exceed their expiry date; the supply of alcoholic drinks for which a price was agreed at the time of the conclusion of the contract but which can only be delivered 30 days after the conclusion of the contract at the earliest and whose current value is subject to fluctuation on the market over which the entrepreneur has no influence; the supply of newspapers, journals or glossy magazines to the exception of those for which a subscription exists.
The right of cancellation expires prematurely in the instance of contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are deemed unsuitable for return insofar as the seal is broken after delivery; for the supply of goods which, as a result of their nature, were inseparably mixed with other goods further to delivery; the supply of audio or video recordings or computer software in a sealed package insofar as the seal was removed after delivery.

Cancellation policy
A consumer is any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in.

Right of cancellation
You have the right to cancel this contract without giving reasons within a fourteen-day cancellation period that begins on the day on which the contract is concluded. In order to exercise your right of cancellation you must notify us (Afrosmartshop
Calwer Str. 8/1
75395 Ostelsheim or by mail: [email protected]) of your decision to cancel this contract by means of an unequivocal declaration (e.g. in the form of a letter sent by post, a fax or an email). You can – but are not obliged to – use the cancellation form template appended to this cancellation policy. You will be deemed to have complied with the aforementioned cancellation period if your letter, fax or email notifying us of the use of your right of cancellation was sent prior to the expiry of the cancellation period.

Consequences of cancellation
If you cancel this contract we are required to pay back all payments we have received from you (including delivery costs but excluding additional costs incurred as a result of you selecting a different delivery option to the standard, lowest cost delivery option we offer) without delay and within a maximum period of fourteen days from the date on which we receive your correspondence notifying us of your cancellation of this contract. Repayment occurs using the same payment type you used for the original transaction unless otherwise agreed with you; under no circumstances will you be charged any fees in connection with repayment.

Cancellation form template
(If you wish to cancel the contract please fill out this form and send it back to us.)
– To [please insert: name/company, address, email address, fax number (if you have one)]:
– I/we (*) hereby cancel the contract I/we (*) concluded for the purchase of the following goods (*)/ the delivery of the following service (*)
– Ordered (*)/Received (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only required if the cancellation is submitted in paper form)
– Date
—————————————
(*) Delete as appropriate.
Exclusion and premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for the supply of digital content that is not prefabricated and whose fabrication is either defined by the options selected and purposes intended by the consumer or clearly tailored to the personal requirements of the consumer. The right of cancellation expires prematurely if we only commence the performance of the contract after you grant your express consent and thus confirm your awareness of the fact that you lose your right of cancellation upon such time as we commence the performance of the contract. Please note that we are entitled to make the aforementioned consent and confirmation a prerequisite for contractual conclusion.

Instruction on the consumer's right of cancellation regarding the delivery of digital content that is not delivered on a physical data carrier (e.g. e-book, software download)

Revocation Policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract was concluded. In order to exercise your right of withdrawal, you must send us (Afrosmartshop
Calwer Str. 8/1
75395 Ostelsheim or
e-mail:[email protected]) a clear statement (e.g. a with letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)
– To [Insert: name/company, address of the revocation addressee, e-mail address and, if available, the fax number.]:
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of the consumer(s) (only if notification is on paper)
– Date
—————————————
(*) Delete where not applicable.

Exclusion or premature expiry of the right of cancellation
The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.
The right of revocation expires prematurely if we have only started to execute the contract after you have given your express consent and at the same time have confirmed that you are aware that you will lose your right of revocation when we begin to fulfill the contract. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.

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Privacy Policy

Introduction

With the following privacy policy, we would like to inform you about the types of your personal data (hereinafter also referred to as “data” for short) that we process, for what purposes and to what extent. The privacy policy applies to all processing of personal data carried out by us, both in the context of providing our services and in particular on our websites, mobile, as well as within external online presences, such as our social media profiles (hereinafter collectively referred to as “Online Offer”).

The terms used are not gender-specific.

State: 01.04.2022

Contents overview

Responsible person

Claude Junang, Managing Director / Afrosmartshop
Calwer Straße 8/1
75395, Ostelsheim
Germany

E-Mail address: [email protected]

Phone: +49 7033 4064037

Contact Data Protection Officer

Afrosmartshop has not employed a data protection officer (DPO).
However, if you have suspicions that your data is not being handled appropriately or is not adequately protected, believe that your personal data has been misused, or believe that Afrosmartshop is not processing your personal data properly, you can write to [email protected] contact our team.

Overview of processing

The following overview summarizes the types of data processed and the purposes of their processing, and refers to the data subjects.

Types of data processed

  • Inventory data (e.g. names, addresses).
  • Content data (e.g. entries in online forms).
  • Contact data (e.g. e-mail, telephone numbers).
  • Meta/communication data (e.g. device information, IP addresses).
  • Usage data (e.g. web pages visited, interest in content, access times).
  • Location data (information about the geographical position of a device or a person).
  • Contract data (e.g., subject of contract, term, customer category).
  • Payment data (e.g. bank details, invoices, payment history).

Categories of data subjects

  • Business and contractual partners.
  • Interested parties.
  • Communication partners.
  • Customers.
  • Users (e.g. website visitors, users of online services).

Purposes of processing

  • Assessment of creditworthiness and creditworthiness.
  • Providing our online services and user experience.
  • Visit action evaluation.
  • Office and organization procedures.
  • Cross-device tracking (cross-device processing of user data for marketing purposes).
  • Direct marketing (e.g., via email or postal mail).
  • Interest-based and behavioral marketing.
  • Contact requests and communication.
  • Conversion measurement (measuring the effectiveness of marketing efforts).
  • Profiling (creating user profiles).
  • Remarketing.
  • Range measurement (e.g. access statistics, recognition of returning visitors).
  • Security measures.
  • Tracking (e.g. interest / behavioral profiling, use of cookies).
  • Provision of contractual services and customer service.
  • Managing and responding to requests.
  • Targeting (determination of target groups relevant for marketing purposes or other output of content).

Automated decisions on a case-by-case basis

  • Credit information (decision based on a credit check).

Relevant legal bases

In the following, we share the legal bases of the General Data Protection Regulation (GDPR) on the basis of which we process personal data. Please note that in addition to the regulations of the GDPR, the national data protection regulations in your or our country of residence and domicile may apply. Furthermore, should more specific legal bases be relevant in individual cases, we will inform you of these in the privacy policy.

  • Consent (Art. 6 para. 1 p. 1 lit. a. GDPR) – The data subject has given his or her consent to the processing of personal data concerning him or her for one or more specific purposes.
  • Contractual performance and pre-contractual requests (Art. 6 para. 1 p. 1 lit. b. GDPR) – Processing is necessary for the performance of a contract to which the data subject is party or for the performance of pre-contractual measures carried out at the data subject’s request.
  • Legal obligation (Art. 6 para. 1 p. 1 lit. c. GDPR) – Processing is necessary for compliance with a legal obligation to which the controller is subject.
  • Rightful interests (Art. 6 para. 1 p. 1 lit. f. GDPR) – Processing is necessary for the purposes of protecting the legitimate interests of the controller or of a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data.

Security measures

We take appropriate technical and organizational measures in accordance with the law, taking into account the state of the art, the costs of implementation and the nature, scope, circumstances and purposes of the processing, as well as the different probabilities of occurrence and the extent of the threat to the rights and freedoms of natural persons, in order to ensure a level of protection appropriate to the risk.

The measures include, in particular, securing the confidentiality, integrity and availability of data by controlling physical and electronic access to the data as well as the access, input, transfer, ensuring availability and their separation. Furthermore, we have established procedures to ensure the exercise of data subjects’ rights, the deletion of data, and responses to data compromise. Furthermore, we already take the protection of personal data into account during the development or selection of hardware, software as well as procedures in accordance with the principle of data protection, through technology design and through data protection-friendly default settings.

SSL encryption (https): To protect your data transmitted via our online offer, we use SSL encryption. You can recognize such encrypted connections by the prefix https:// in the address bar of your browser.

Transmission and disclosure of personal data

In the course of our processing of personal data, it happens that the data are transmitted to or disclosed to other entities, companies, legally independent organizational units or persons. Recipients of this data may include, for example, payment institutions in the context of payment transactions, service providers commissioned with IT tasks or providers of services and content that are integrated into a website. In such cases, we comply with the legal requirements and, in particular, conclude appropriate contracts or agreements that serve to protect your data with the recipients of your data.

Data processing in third countries

If we process data in a third country (i.e., outside the European Union (EU), the European Economic Area (EEA)) or the processing takes place in the context of the use of third-party services or the disclosure or transfer of data to other persons, entities or companies, this will only be done in accordance with the legal requirements.

Subject to express consent or contractually or legally required transfer, we process or allow the data to be processed only in third countries with a recognized level of data protection, contractual obligation by so-called standard protection clauses of the EU Commission, in the presence of certifications or binding internal data protection regulations (Art. 44 to 49 GDPR, information page of the EU Commission: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection_de ).

Use of cookies

Cookies are small text files, or other memory tags, that store information on terminal devices and read information from terminal devices. E.g. to store the login status in a user account, a shopping cart content in an e-shop, the content accessed or used functions of an online offer. Cookies can further be used for various purposes, e.g. for purposes of functionality, security and comfort of online offers as well as the creation of analyses of visitor flows.

Notes on consent: We use cookies in accordance with the statutory provisions. Therefore, we obtain prior consent from users, except where this is not required by law. In particular, consent is not required if the storage and reading of information, including cookies, are absolutely necessary to provide the user with a telemedia service (i.e. our online offer) expressly requested by them. The revocable consent will be clearly communicated to the users and will contain the information about the respective cookie usage.

Notes on legal bases under data protection law: On which legal basis under data protection law we process users’ personal data using cookies depends on whether we ask users for consent. If users consent, the legal basis for the processing of your data is the declared consent. Otherwise, the data processed with the help of cookies is processed on the basis of our legitimate interests (e.g. in a business operation of our online offer and improvement of its usability) or, if this is done in the context of the fulfillment of our contractual obligations, if the use of cookies is necessary to fulfill our contractual obligations. For what purposes the cookies are processed by us, we clarify in the course of this privacy policy or in the context of our consent and processing procedures.

Storage period: In terms of storage period, the following types of cookies are distinguished:

  • Temporary cookies (also: session cookies): Temporary cookies are deleted at the latest after a user has left an online offer and closed his end device (e.g. browser or mobile app).
  • Permanent cookies:Permanent cookies remain stored even after the terminal device is closed. For example, the login status can be saved or preferred content can be displayed directly when the user visits a website again. Likewise, the user data collected with the help of cookies can be used for reach measurement. Unless we provide users with explicit information about the type and storage duration of cookies (e.g., as part of obtaining consent), users should assume that cookies are permanent and that the storage period can be up to two years.

General information on revocation and objection (opt-out): Depending on whether the processing is based on consent or legal permission, you have the option at any time to revoke any consent given or to object to the processing of your data by cookie technologies (collectively referred to as “opt-out”). You can initially declare your objection by means of your browser settings, e.g. by deactivating the use of cookies (whereby this may also restrict the functionality of our online offer). An objection to the use of cookies for online marketing purposes can also be declared by means of a variety of services, especially in the case of tracking, via the websites https://optout.aboutads.info and https://www.youronlinechoices.com/. In addition, you can receive further objection instructions in the context of the information on the service providers and cookies used.

Processing of cookie data based on consent: We use a cookie consent management procedure, in the context of which the consent of users to the use of cookies, or the processing and providers mentioned in the cookie consent management procedure can be obtained and managed and revoked by users. Here, the declaration of consent is stored in order not to have to repeat its query and to be able to prove the consent in accordance with the legal obligation. The storage can take place on the server side and/or in a cookie (so-called opt-in cookie, or with the help of comparable technologies), in order to be able to assign the consent to a user or their device. Subject to individual information on the providers of cookie management services, the following information applies: The duration of the storage of consent can be up to two years. Here, a pseudonymous user identifier is formed and stored with the time of consent, information on the scope of consent (e.g., which categories of cookies and/or service providers) as well as the browser, system and end device used.

Cookie settings/ Cookie Opposition options:

Commercial and business services

We process data of our contractual and business partners, e.g. customers and prospective customers (collectively referred to as “contractual partners”) in the context of contractual and comparable legal relationships as well as related measures and in the context of communication with contractual partners (or pre-contractual), e.g. to answer inquiries.

We process this data to fulfill our contractual obligations, to secure our rights and for the purposes of the administrative tasks associated with this information as well as for business organization. Within the framework of applicable law, we only disclose the data of contractual partners to third parties to the extent that this is necessary for the aforementioned purposes or for the fulfillment of legal obligations or with the consent of the data subjects (e.g. to participating telecommunications, transport and other auxiliary services as well as subcontractors, banks, tax and legal advisors, payment service providers or tax authorities). Contractual partners will be informed about further forms of processing, e.g. for marketing purposes, within the scope of this data protection declaration.

We inform the contractual partners which data is required for the aforementioned purposes before or during data collection, e.g. in online forms, by means of special marking (e.g. colors) or symbols (e.g. asterisks or similar), or in person.

We delete the data after the expiry of legal warranty and comparable obligations, i.e., generally after 4 years, unless the data is stored in a customer account, e.g., as long as it must be retained for legal archiving reasons (e.g., for tax purposes generally 10 years). We delete data disclosed to us by the contractual partner as part of an order in accordance with the specifications of the order, generally after the end of the order.

Insofar as we use third-party providers or platforms to provide our services, the terms and conditions and data protection notices of the respective third-party providers or platforms apply in the relationship between the users and the providers.

Customer account: Contractual partners can create an account within our online offer (e.g. customer or user account, in short “customer account”). If registration of a customer account is required, contractual partners will be informed of this as well as of the information required for registration. Customer accounts are not public and cannot be indexed by search engines. In the course of registration and subsequent logins and use of the customer account, we store the IP addresses of the customers together with the access times in order to be able to prove registration and prevent any misuse of the customer account.

If customers have terminated their customer account, the data relating to the customer account will be deleted, unless their retention is required for legal reasons. It is the responsibility of customers to back up their data when their customer account is terminated.

Economic analyses and market research: For business reasons and in order to be able to recognize market trends, wishes of contractual partners and users, we analyze the data available to us on business transactions, contracts, inquiries, etc., whereby contractual partners, interested parties, customers, visitors and users of our online offer may fall into the group of persons concerned.

The analyses are carried out for the purpose of business evaluations, marketing and market research (e.g. to determine customer groups with different characteristics). In doing so, we may, if available, take into account the profiles of registered users together with their details, e.g. on services used. The analyses serve us alone and are not disclosed externally, unless they are anonymous analyses with summarized, i.e. anonymized values. Furthermore, we take into account the privacy of users and process the data for analysis purposes as pseudonymously as possible and, if feasible, anonymously (e.g. as summarized data).

Shop and e-commerce: We process the data of our customers to enable them to select, purchase or order the selected products, goods and related services, as well as their payment and delivery or execution. If necessary for the execution of an order, we use service providers, in particular postal, forwarding and shipping companies, to carry out the delivery, or execution to our customers. For the processing of payment transactions, we use the services of banks and payment service providers. The required information is identified as such in the context of the order or comparable acquisition process and includes the information needed for delivery, or provision and billing, as well as contact information, so that any consultation can be held.

  • Types of data processed: Inventory data (e.g. names, addresses), payment data (e.g. bank details, invoices, payment history), contact data (e.g. e-mail, telephone numbers), contract data (e.g. subject matter of contract, term, customer category), usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).
  • People concerned: Interested parties, business and contractual partners, customers.
  • Purposes of processing: Providing contractual services and customer service, contact requests and communications, office and organizational procedures, managing and responding to requests, security measures, visit action evaluation, interest-based and behavioral marketing, profiling (creating user profiles).
  • Legal basis: Contract performance and pre-contractual requests (Art. 6 para 1 p. 1 lit. b. GDPR), Legal obligation (Art. 6 para 1 p. 1 lit. c. GDPR), Legitimate interests (Art. 6 para 1 p. 1 lit. f. GDPR).

Payment Service Provider

In the context of contractual and other legal relationships, due to legal obligations or otherwise on the basis of our legitimate interests, we offer data subjects efficient and secure payment options and use other payment service providers for this purpose in addition to banks and credit institutions (collectively, “payment service providers”).

The data processed by the payment service providers includes inventory data, such as the name and address, bank data, such as account numbers or credit card numbers, passwords, TANs and checksums, as well as the contract, total and recipient-related information. The information is required to carry out the transactions. However, the data entered is only processed by the payment service providers and stored with them. I.e., we do not receive any account or credit card related information, but only information with confirmation or negative information of the payment. Under certain circumstances, the payment service providers transmit the data to credit agencies. The purpose of this transmission is to check identity and creditworthiness. In this regard, we refer to the terms and conditions and data protection information of the payment service providers.

For payment transactions, the terms and conditions and data protection notices of the respective payment service providers apply, which can be accessed within the respective websites or transaction applications. We refer to these likewise for the purpose of further information and assertion of revocation, information and other data subject rights.

  • Types of data processed: Inventory data (e.g. names, addresses), payment data (e.g. bank details, invoices, payment history), contract data (e.g. subject matter of contract, term, customer category), usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).
  • People concerned: customers, prospective customers.
  • Purposes of processing: Provision of contractual services and customer service.
  • Legal basis: Contract performance and pre-contractual requests (Art. 6 para 1 p. 1 lit. b. GDPR), Legitimate interests (Art. 6 para 1 p. 1 lit. f. GDPR).

Services used and service providers:

Credit check

Insofar as we enter into advance performance or comparable economic risks (e.g. when ordering on account), we reserve the right to obtain identity and credit information for the purpose of assessing the credit risk on the basis of mathematical-statistical methods of service companies specializing in this (credit agencies) to protect the legitimate interests.

We process the information received from the credit agencies on the statistical probability of a payment default within the framework of an appropriate discretionary decision on the establishment, implementation and termination of the contractual relationship. We reserve the right to refuse payment on account or other advance performance in the event of a negative result of the credit check.

In accordance with Art. 22 GDPR, the decision as to whether we provide advance performance is made solely on the basis of an automated decision in the individual case, which is made by our software on the basis of the information from the credit agency.

If we obtain explicit consent from contractual partners, the legal basis for the credit rating information and the transmission of the customer’s data to the credit agencies is the consent. If no consent is obtained, the credit information is provided on the basis of our legitimate interests in the default security of our payment claims.

  • Types of data processed: Inventory data (e.g. names, addresses), payment data (e.g. bank details, invoices, payment history), contact data (e.g. e-mail, telephone numbers), contract data (e.g. subject of contract, term, customer category).
  • People concerned: customers, prospects.
  • Purposes of processing: Assessment of creditworthiness and creditworthiness.
  • Legal basis: Consent (Art. 6 para 1 p. 1 lit. a. GDPR), Legitimate Interests (Art. 6 para 1 p. 1 lit. f. GDPR).
  • Automated decisions in individual cases: credit information (decision based on a credit check).

Services used and service providers:

Provision of online services and web hosting

In order to provide our Online Offer securely and efficiently, we use the services of one or more web hosting providers from whose servers (or servers managed by them) the Online Offer can be accessed. For these purposes, we may use infrastructure and platform services, computing capacity, storage space and database services, as well as security services and technical maintenance services.

The data processed as part of the provision of the hosting offer may include all information relating to the users of our online offer, which is generated as part of the use and communication. This regularly includes the IP address, which is necessary to be able to deliver the contents of online offers to browsers, and all entries made within our online offer or from websites.

Email sending and hosting: The web hosting services we use also include the sending, receiving and storage of e-mails. For these purposes, the addresses of the recipients and senders as well as further information regarding the e-mail dispatch (e.g. the providers involved) and the contents of the respective e-mails are processed. The aforementioned data may also be processed for SPAM detection purposes. Please note that e-mails are generally not sent encrypted on the Internet. As a rule, e-mails are encrypted in transit, but (unless a so-called end-to-end encryption method is used) not on the servers from which they are sent and received. We can therefore not assume any responsibility for the transmission path of the e-mails between the sender and the reception on our server.

Collection of access data and log files: We ourselves (or our web hosting provider) collect data on each access to the server (so-called server log files). The server log files may include the address and name of the web pages and files accessed, date and time of access, data volumes transferred, notification of successful access, browser type and version, the user’s operating system, referrer URL (the previously visited page) and, as a rule, IP addresses and the requesting provider.

The server log files may be used on the one hand for security purposes, e.g. to prevent server overload (especially in the event of abusive attacks, so-called DDoS attacks) and on the other hand to ensure the utilization of the servers and their stability.

  • Types of data processed: Content data (e.g. entries in online forms), usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).
  • People Concerned: users (e.g., website visitors, users of online services).
  • Legal basis: Legitimate interests (Art. 6 para 1 p. 1 lit. f. GDPR).

When contacting us (for example, by contact form, e-mail, telephone or via social media), the information of the requesting persons is processed to the extent necessary to respond to the contact requests and any requested action.

The response to the contact requests in the context of contractual or pre-contractual relationships is carried out to fulfill our contractual obligations or to respond to (pre)contractual requests and otherwise on the basis of legitimate interests in responding to the requests.

  • Types of data processed: Inventory data (e.g. names, addresses), contact data (e.g. e-mail, telephone numbers), content data (e.g. entries in online forms), usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).
  • People concerned: communication partners, interested parties.
  • Purposes of processing: contact requests and communication, management and response to requests.
  • Legal basis: Contract performance and pre-contractual requests (Art. 6 para 1 p. 1 lit. b. GDPR), Legitimate interests (Art. 6 para 1 p. 1 lit. f. GDPR).

Services used and service providers:

Newsletters and electronic notifications

We send newsletters, e-mails and other electronic notifications (hereinafter “newsletter”) only with the consent of the recipients or a legal permission. If, in the context of a registration for the newsletter, its contents are specifically circumscribed, they are decisive for the consent of the users. Otherwise, our newsletters contain information about our services and us.

In order to subscribe to our newsletters, it is generally sufficient to provide your e-mail address. However, we may ask you to provide a name, for the purpose of personal address in the newsletter, or further information, if this is necessary for the purposes of the newsletter.

Double-Opt-In-Procedure: The registration for our newsletter takes place in principle in a so-called double-opt-in procedure. That is, you will receive an e-mail after registration, in which you are asked to confirm your registration. This confirmation is necessary so that no one can register with other e-mail addresses. The registrations for the newsletter are logged in order to be able to prove the registration process according to the legal requirements. This includes the storage of the registration and confirmation time as well as the IP address. Likewise, changes to your data stored with the dispatch service provider are logged.

Deletion and restriction of processing: We may store the unsubscribed email addresses for up to three years based on our legitimate interests before deleting them to be able to prove consent formerly given. The processing of this data will be limited to the purpose of a possible defense against claims. An individual request for deletion is possible at any time, provided that the former existence of consent is confirmed at the same time. In the event of obligations to permanently observe objections, we reserve the right to store the e-mail address in a blacklist for this purpose alone.

The logging of the registration process takes place on the basis of our legitimate interests for the purpose of proving its proper course. Insofar as we commission a service provider with the dispatch of e-mails, this is done on the basis of our legitimate interests in an efficient and secure dispatch system.

Notes on legal bases: The dispatch of newsletters is based on the consent of the recipients or, if consent is not required, on the basis of our legitimate interests in direct marketing, if and to the extent that this is permitted by law, e.g. in the case of existing customer advertising. Insofar as we commission a service provider to send e-mails, this is done on the basis of our legitimate interests. The registration process is recorded on the basis of our legitimate interests to prove that it was carried out in accordance with the law.

Contents: Information about us, our services, promotions and offers.

Analysis and performance measurement: The newsletters contain a so-called “web beacon”, i.e., a pixel-sized file that is retrieved from our server when the newsletter is opened, or, if we use a shipping service provider, from its server. In the course of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and the time of the retrieval, are initially collected.

This information is used for the technical improvement of our newsletter based on the technical data or the target groups and their reading behavior based on their retrieval locations (which can be determined with the help of the IP address) or the access times. This analysis also includes determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can indeed be assigned to individual newsletter recipients. However, it is neither our intention nor, if used, that of the dispatch service provider to observe individual users. Rather, the evaluations serve us to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.

The evaluation of the newsletter and the measurement of success are carried out, subject to the express consent of the users, on the basis of our legitimate interests for the purpose of using a user-friendly as well as secure newsletter system, which serves both our business interests and meets the expectations of the users.

Unfortunately, a separate revocation of the performance measurement is not possible, in this case the entire newsletter subscription must be cancelled, or it must be contradicted.

  • Types of data processed: Inventory data (e.g. names, addresses), contact data (e.g. e-mail, telephone numbers), meta/communication data (e.g. device information, IP addresses), usage data (e.g. websites visited, interest in content, access times).
  • People concerned: communication partners.
  • Purposes of processing: Direct marketing (eg by e-mail or postal).
  • Legal basis: Consent (Art. 6 para. 1 p. 1 lit. a. GDPR), Legitimate interests (Art. 6 para. 1 p. 1 lit. f. GDPR).
  • Opposition (Opt-Out): You can cancel the receipt of our newsletter at any time, i.e. revoke your consent, or object to further receipt. A link to cancel the newsletter you will find either at the end of each newsletter or can otherwise use one of the above contact options, preferably e-mail, for this purpose.

Services used and service providers:

Web analytics, monitoring and optimization

Web analytics (also referred to as “reach measurement”) is used to evaluate the flow of visitors to our online offering and may include behavior, interests, or demographic information about visitors, such as age or gender, as pseudonymous values. With the help of reach analysis, we can recognize, for example, at what time our online offer or its functions or content are most frequently used or invite re-use. Likewise, we can understand which areas need optimization.

In addition to web analysis, we may also use test procedures, for example, to test and optimize different versions of our online offering or its components.

For these purposes, so-called user profiles may be created and stored in a file (so-called “cookie”) or similar procedures may be used with the same purpose. This information may include, for example, content viewed, web pages visited and elements used there and technical information such as the browser used, the computer system used and information on usage times. If users have consented to the collection of their location data, this may also be processed, depending on the provider.

The IP addresses of users are also stored. However, we use an IP masking procedure (i.e., pseudonymization by shortening the IP address) to protect users. Generally, in the context of web analysis, A/B testing and optimization, no clear data of the users (such as e-mail addresses or names) are stored, but pseudonyms. This means that we, as well as the providers of the software used, do not know the actual identity of the users, but only the information stored in their profiles for the purposes of the respective procedures.

Notes on legal bases: Insofar as we ask users for their consent to the use of third-party providers, the legal basis for the processing of data is consent. Otherwise, users’ data is processed on the basis of our legitimate interests (i.e. interest in efficient, economical and recipient-friendly services). In this context, we would also like to refer you to the information on the use of cookies in this privacy policy.

  • Types of data processed: Usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).
  • People Concerned: users (e.g., website visitors, users of online services).
  • Purposes of processing: Reach measurement (e.g. access statistics, recognition of returning visitors), tracking (e.g. interest/behavior-based profiling, use of cookies), visit action evaluation, profiling (creation of user profiles).
  • Security measures: IP masking (pseudonymization of the IP address).
  • Legal basis: Consent (Art. 6 para. 1 p. 1 lit. a. GDPR), Legitimate interests (Art. 6 para. 1 p. 1 lit. f. GDPR).

Services used and service providers:

Online marketing

We process personal data for online marketing purposes, which may include, in particular, the marketing of advertising space or display of promotional and other content (collectively, “content”) based on potential user interests and the measurement of its effectiveness.

For these purposes, so-called user profiles are created and stored in a file (so-called “cookie”) or similar procedures are used, by means of which the information about the user relevant to the presentation of the aforementioned content is stored. This information may include, for example, content viewed, websites visited, online networks used, but also communication partners and technical information such as the browser used, the computer system used and information on usage times. If users have consented to the collection of their location data, this may also be processed.

The IP addresses of users are also stored. However, we use available IP masking procedures (i.e., pseudonymization by shortening the IP address) to protect users. In general, no clear user data (such as e-mail addresses or names) is stored as part of the online marketing process, but pseudonyms. This means that we, as well as the providers of the online marketing procedures, do not know the actual identity of the users, but only the information stored in their profiles.

The information in the profiles is usually stored in the cookies or by means of similar procedures. These cookies can later generally be read on other websites that use the same online marketing procedure and analyzed for the purpose of displaying content as well as supplemented with further data and stored on the server of the online marketing procedure provider.

Exceptionally, clear data can be assigned to the profiles. This is the case if, for example, the users are members of a social network whose online marketing procedure we use and the network links the profiles of the users with the aforementioned data. We ask to note that users may make additional arrangements with the providers, e.g., by giving consent as part of the registration process.

In principle, we only receive access to summarized information about the success of our advertisements. However, in the context of so-called conversion measurements, we can check which of our online marketing processes have led to a so-called conversion, i.e., for example, to a conclusion of a contract with us. The conversion measurement is used solely to analyze the success of our marketing measures.

Unless otherwise stated, we ask you to assume that cookies used will be stored for a period of two years.

Notes on legal bases: Insofar as we ask users for their consent to the use of third-party providers, the legal basis for the processing of data is consent. Otherwise, users’ data is processed on the basis of our legitimate interests (i.e. interest in efficient, economical and recipient-friendly services). In this context, we would also like to refer you to the information on the use of cookies in this privacy policy.

  • Types of data processed: Usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses), location data (information about the geographical position of a device or a person).
  • People concerned: users (e.g. website visitors, users of online services), interested parties.
  • Purposes of processing: Tracking (e.g., interest/behavioral profiling, use of cookies), remarketing, visit action evaluation, interest-based and behavioral marketing, profiling (creation of user profiles), conversion measurement (measurement of the effectiveness of marketing measures), reach measurement (e.g.. e.g. access statistics, recognition of returning visitors), target group formation (determination of target groups relevant for marketing purposes or other output of content), cross-device tracking (cross-device processing of user data for marketing purposes)
  • Security measures: IP masking (pseudonymization of the IP address).
  • Legal basis: Consent (Art. 6 para. 1 p. 1 lit. a. GDPR), Legitimate interests (Art. 6 para. 1 p. 1 lit. f. GDPR).
  • Opposition (Opt-Out): We refer to the data protection notices of the respective providers and the objection options given to the providers (so-called “Opt-Out”). If no explicit opt-out option has been specified, there is on the one hand the possibility that you disable cookies in the settings of your browser. However, this may restrict functions of our online offer. We therefore additionally recommend the following opt-out options, which are offered in summary for the respective areas:a) Europe: https://www.youronlinechoices.eu.
    b) Canada: https://www.youradchoices.ca/choices.
    c) USA: https://www.aboutads.info/choices.
    d) Inter-territory: https://optout.aboutads.info.

Services used and service providers:

  • Google Tag Manager: Google Tag Manager is a solution with which we can manage so-called website tags via an interface and thus integrate other services into our online offering (please refer to further details in this privacy policy). With the Tag Manager itself (which implements the tags), therefore, no profiles of users are created or cookies are stored, for example. Google only learns the IP address of the user, which is necessary to run the Google Tag Manager; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; website: https://marketingplatform.google.com; Privacy policy: https://policies.google.com/privacy; Order processing agreement: https://business.safety.google/adsprocessorterms; Other information: Types of processing as well as data processed: https://privacy.google.com/businesses/adsservices; Data processing terms and conditions for Google advertising products and standard contractual clauses for third country transfers of data: https://business.safety.google/adsprocessorterms.
  • Google Analytics: Reach measurement and web analytics; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; website: https://marketingplatform.google.com/intl/de/about/analytics/; Privacy policy: https://policies.google.com/privacy; Opt-out: Opt-out plugin: https://tools. google.com/dlpage/gaoptout?hl=en, Ad Display Settings: https://adssettings.google.com/authenticated; Order Processing Agreement: https://business.safety.google/adsprocessorterms/; Other Information: Types of processing as well as data processed: https://privacy.google.com/businesses/adsservices; Data processing terms for Google advertising products and standard contractual clauses for third country transfers of data: https://business.safety.google/adsprocessorterms.
  • Google Ads and Conversion Measurement: We use the online marketing method “Google Ads” to place ads on the Google advertising network (e.g., in search results, in videos, on web pages, etc.) so that they are displayed to users who have a presumed interest in the ads. Furthermore, we measure the conversion of the ads. However, we only learn the anonymous total number of users who clicked on our ad and were redirected to a page tagged with a so-called “conversion tracking tag”. However, we ourselves do not receive any information with which users can be identified; Service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; Website:https://marketingplatform.google.com; Privacy Policy:https://policies.google.com/privacy; Further Information: Types of processing as well as data processed:https://privacy.google.com/businesses/adsservices; Google Advertising Products Data Processing Terms: Information on Services Data Processing Terms and Conditions between Controllers and Standard Contractual Clauses for Third Country Transfers of Data: https://business.safety.google/adscontrollerterms.
  • Google Ad Manager: We use the “Google Marketing Platform” (and services such as “Google Ad Manager”) to place ads on the Google advertising network (e.g., in search results, in videos, on web pages, etc.). The Google Marketing Platform is characterized by the fact that ads are displayed in real time based on presumed user interests. This allows us to display ads for and within our online offering in a more targeted manner to present users only with ads that potentially match their interests. If, for example, a user is shown ads for products in which he or she was interested on other online offers, this is referred to as “remarketing”; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; website: https://marketingplatform.google.com; Privacy policy: https://policies.google.com/privacy; Further information: Types of processing as well as data processed: https://privacy.google.com/businesses/adsservices; Google Advertising Products Data Processing Terms: Information on Services Data Processing Terms between Controllers and Standard Contractual Clauses for Third Country Transfers of Data: https://business.safety.google/adscontrollerterms; where Google acts as a processor, Data Processing Terms for Google Advertising Products and Standard Contractual Clauses for Third Country Transfers of Data: https://business.safety.google/adsprocessorterms.
  • Facebook pixel and targeting (Custom Audiences): With the help of the Facebook pixel (or comparable functions, for the transmission of event data or contact information by means of interfaces in apps), it is possible for Facebook, on the one hand, to determine the visitors to our online offer as a target group for the display of ads (so-called “Facebook ads”). Accordingly, we use the Facebook pixel to display the Facebook ads placed by us only to those users on Facebook and within the services of partners cooperating with Facebook (so-called “Audience Network” https://www.facebook.com/audiencenetwork/ ) who have also shown an interest in our online offer or who have certain characteristics (e.g. interest in certain topics or products that are evident from the websites visited) that we transmit to Facebook (so-called “Custom Audiences”). With the help of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interest of users and do not have a harassing effect. With the help of the Facebook pixel, we can further track the effectiveness of the Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called “conversion measurement”); service provider: Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; Website: https://www.facebook.com; Privacy Policy: https://www.facebook.com/about/privacy; Standard Contractual Clauses (ensuring level of data protection in case of processing in third countries): The “Facebook EU Data Transfer Addendum” (https://www.facebook.com/legal/EU_data_transfer_addendum) applies in the case of commissioned processing by Facebook as the basis for the processing of event data of EU citizens in the USA and the inclusion in the “Platform Terms of Use of Facebook” (https://developers.facebook.com/terms) with regard to the autonomous processing of event data by Facebook in the context of ad placement; Further information: “Data Processing Terms and Conditions” (https://www.facebook.com/legal/terms/dataprocessing/update) apply with regard to event data that Facebook processes on behalf to provide reporting and analytics to companies; Furthermore, the “Controller Addendum” applies as an agreement on joint responsibility (Art. 26 (1) p. 3 GDPR), which is relevant in the case of the autonomous processing of event data by Facebook for purposes of targeting as well as improving and securing Facebook products.

Presence on social networks (social media)

We maintain online presences within social networks and process user data in this context in order to communicate with users active there or to offer information about us.

We would like to point out that user data may be processed outside the European Union. This may result in risks for the users because, for example, it could make it more difficult to enforce the rights of the users.

Furthermore, user data is usually processed within social networks for market research and advertising purposes. For example, usage profiles can be created based on the usage behavior and resulting interests of the users. The usage profiles can in turn be used, for example, to place advertisements within and outside the networks that presumably correspond to the interests of the users. For these purposes, cookies are usually stored on the users’ computers, in which the usage behavior and interests of the users are stored. Furthermore, data independent of the devices used by the users may also be stored in the usage profiles (especially if the users are members of the respective platforms and are logged in to them).

For a detailed presentation of the respective forms of processing and the options to object (opt-out), we refer to the privacy statements and information provided by the operators of the respective networks.

In the case of requests for information and the assertion of data subject rights, we also point out that these can be asserted most effectively with the providers. Only the providers have access to the users’ data and can take appropriate measures and provide information directly. If you still need help, then you can contact us.

  • Types of data processed: Inventory data (e.g. names, addresses), contact data (e.g. e-mail, telephone numbers), content data (e.g. entries in online forms), usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).
  • People Concerned: users (e.g., website visitors, users of online services).
  • Purposes of processing: contact requests and communication, tracking (e.g. interest/behavioral profiling, use of cookies), remarketing, reach measurement (e.g. access statistics, recognition of returning visitors).
  • Legal basis: Legitimate interests (Art. 6 para. 1 p. 1 lit. f. GDPR).

Services used and service providers:

  • Instagram: Social network; service provider: Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA; website: https://www.instagram.com; Privacy Policy: https://instagram.com/about/legal/privacy.
  • Facebook pages: Profiles within the social network Facebook – We are jointly responsible with Facebook Ireland Ltd. for the collection (but not the further processing) of data from visitors to our Facebook page (so-called “fan page”). This data includes information about the types of content users view or interact with, or the actions they take (see under “Things You and Others Do and Provide” in the Facebook Data Policy: https://www. facebook.com/policy), as well as information about the devices users use (e.g., IP addresses, operating system, browser type, language settings, cookie data; see under “Device Information” in the Facebook Data Policy: https://www.facebook.com/policy). As explained in the Facebook Data Policy under “How do we use this information?”, Facebook also collects and uses information to provide analytics services, called “Page Insights,” to Page operators to provide them with insights about how people interact with their Pages and with content associated with them. We have entered into a special agreement with Facebook (“Page Insights Information,” https://www.facebook.com/legal/terms/page_controller_addendum), which regulates in particular which security measures Facebook must observe and in which Facebook has agreed to fulfill the rights of data subjects (i.e., users can, for example, provide information or make deletion requests directly to Facebook). The rights of users (in particular to information, deletion, objection and complaint to the competent supervisory authority), are not restricted by the agreements with Facebook. Further information can be found in the “Page Insights Information” (https://www.facebook.com/legal/terms/information_about_page_insights_data); Service Provider: Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; website: https://www.facebook.com; privacy policy: https://www.facebook.com/about/privacy; standard contractual clauses (ensuring level of data protection in case of processing in third countries): https://www.facebook.com/legal/EU_data_transfer_addendum; further information: Shared Responsibility Agreement: https://www.facebook.com/legal/terms/information_about_page_insights_data.
  • LinkedIn: Social network; Service provider: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland; Website: https://www.linkedin.com; privacy policy: https://www.linkedin.com/legal/privacy-policy; standard contractual clauses (ensuring level of data protection for processing in third countries): https://legal.linkedin.com/dpa; Opt-out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out; Order processing contract: https://legal.linkedin.com/dpa.
  • Twitter: Social network; service provider: Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ireland, parent company: Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA; Privacy Policy: https://twitter.com/privacy, (Settings: https://twitter.com/personalization).
  • YouTube: Social network and video platform; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; Privacy policy: https://policies.google.com/privacy; Opt-out: https://adssettings.google.com/authenticated.
  • Xing: Social network; service provider: XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany; website: https://www.xing.de; Privacy policy: https://privacy.xing.com/de/datenschutzerklaerung.

Plugins and embedded functions and content

We incorporate into our online offering functional and content elements that are obtained from the servers of their respective providers (hereinafter referred to as “third-party providers”). These can be, for example, graphics, videos or social media buttons as well as posts (hereinafter uniformly referred to as “content”).

The integration always requires that the third-party providers of this content process the IP address of the user, since without the IP address they could not send the content to their browser. The IP address is thus required for the display of this content or functionality. We strive to use only such content whose respective providers use the IP address only for the delivery of the content. Third-party providers may also use so-called pixel tags (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. The “pixel tags” can be used to analyze information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user’s device and may contain, among other things, technical information about the browser and operating system, referring websites, time of visit and other information about the use of our online offer as well as be linked to such information from other sources.

Notes on legal bases: Insofar as we ask users for their consent to the use of third-party providers, the legal basis for the processing of data is consent. Otherwise, users’ data is processed on the basis of our legitimate interests (i.e. interest in efficient, economical and recipient-friendly services). In this context, we would also like to refer you to the information on the use of cookies in this privacy policy.

  • Types of data processed: Usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses), location data (information on the geographical position of a device or a person), content data (e.g. entries in online forms), inventory data (e.g. names, addresses), contact data (e.g. e-mail, telephone numbers).
  • People concerned: users (e.g. website visitors, users of online services), communication partners.
  • Purposes of processing: Provision of our online offer and user experience, provision of contractual services and customer service, contact requests and communication, tracking (e.g. interest/behavioral profiling, use of cookies), interest-based and behavioral marketing, profiling (creation of user profiles), security measures, management and response to requests.
  • Legal basis: Legitimate interests (Art. 6 para. 1 p. 1 lit. f. GDPR), consent (Art. 6 para. 1 p. 1 lit. a. GDPR), contract performance and pre-contractual requests (Art. 6 para. 1 p. 1 lit. b. GDPR).

Services used and service providers:

  • Facebook Plugins and Content: Facebook social plugins and content – This may include, for example, content such as images, videos or texts and buttons with which users can share content of this online offer within Facebook. The list and appearance of Facebook social plugins can be viewed here: https://developers.facebook.com/docs/plugins/ – We are jointly with Facebook Ireland Ltd. for the collection or receipt in the course of a transmission (but not the further processing) of “event data” that Facebook collects or receives in the course of a transmission by means of the Facebook social plugins (and content embedding features) running on our Online Offer for the following purposes: a) display of content as well as advertising information that corresponds to the presumed interests of users; b) delivery of commercial and transactional messages (e. g. e.g., targeting users via Facebook Messenger); c) improving ad delivery and personalization of features and content (e.g., improving the detection of which content or advertising information presumably matches users’ interests). We have entered into a specific agreement with Facebook (“Responsible Party Addendum,” https://www.facebook.com/legal/controller_addendum), which specifically addresses what security measures Facebook must observe (https://www.facebook.com/legal/terms/data_security_terms) and in which Facebook has agreed to comply with data subject rights (i.e., users can, for example, provide information or make deletion requests directly to Facebook). Note: When Facebook provides us with metrics, analytics, and reports (which are aggregated, i.e., do not receive information about individual users and are anonymous to us), this processing is not done under shared responsibility, but rather under a data processing agreement (“Data Processing Terms “, https://www.facebook.com/legal/terms/dataprocessing) , the “Data Security Terms and Conditions” (https://www.facebook.com/legal/terms/data_security_terms), and with respect to processing in the U.S. based on standard contractual clauses (“Facebook EU Data Transfer Addendum, https://www.facebook.com/legal/EU_data_transfer_addendum). The rights of users (in particular to information, deletion, objection and complaint to the competent supervisory authority), are not restricted by the agreements with Facebook; service provider: Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; Website: https://www.facebook.com; Privacy Policy: https://www.facebook.com/about/privacy.
  • Google Fonts: We integrate the fonts (“Google Fonts”) of the provider Google, whereby the user data is used solely for the purpose of displaying the fonts in the user’s browser. The integration is based on our legitimate interests in a technically secure, maintenance-free and efficient use of fonts, their uniform presentation and taking into account possible licensing restrictions for their integration; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; website: https://fonts.google.com/; Privacy Policy: https://policies.google.com/privacy.
  • Google Maps: We integrate the maps of the service “Google Maps” of the provider Google. The processed data may include, in particular, IP addresses and location data of users, which, however, are not collected without their consent (usually executed in the context of the settings of their mobile devices); service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; website: https://cloud.google.com/maps-platform; Privacy policy: https://policies.google.com/privacy; Opt-out: Opt-out plugin: https://tools.google.com/dlpage/gaoptout?hl=de, Ad display settings: https://adssettings.google.com/authenticated.
  • reCAPTCHA: We include the function “reCAPTCHA” to be able to recognize whether entries (e.g. in online forms) are made by humans and not by automatically acting machines (so-called “bots”). The data processed may include IP addresses, information on operating systems, devices or browsers used, language settings, location, mouse movements, keyboard strokes, time spent on websites, previously visited websites, interactions with ReCaptcha on other websites, possibly cookies as well as results of manual recognition processes (e.g. answering questions asked or selecting objects in images); Service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; website: https://www.google.com/recaptcha/; Privacy policy: https://policies.google.com/privacy; Opt-out: Opt-out plugin: https://tools.google.com/dlpage/gaoptout?hl=de, Ad display settings: https://adssettings.google.com/authenticated.
  • Twitter plugins and content: Twitter plugins and buttons – This may include, for example, content such as images, videos or text and buttons with which users can share content of this online offer within Twitter; service provider: Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ireland, Parent Company: Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA; Website:https://twitter.com/de; Privacy Policy:https://twitter.com/privacy, (Settings: https://twitter.com/personalization).
  • YouTube videos: video content; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; Website:https://www.youtube.com; Privacy Policy:https://policies.google.com/privacy; Opt-out: Opt-out plugin: https://tools.google.com/dlpage/gaoptout?hl=de; ad display settings: https://adssettings.google.com/authenticated.
  • Vimeo: video content; service provider: Vimeo Inc, Attention: Legal Department, 555 West 18th Street New York, New York 10011, USA; Website: https://vimeo.com; Privacy Policy: https://vimeo.com/privacy; Opt-Out: Please note that Vimeo may use Google Analytics and refer to its privacy policy (https://policies. google.com/privacy) as well as the opt-out options for Google Analytics (https://tools.google.com/dlpage/gaoptout?hl=de) or Google’s settings for data use for marketing purposes (https://adssettings.google.com/).

Deletion of data

The data processed by us will be deleted in accordance with legal requirements as soon as their consents permitted for processing are revoked or other permissions cease to apply (for example, if the purpose of processing this data has ceased to apply or it is not necessary for the purpose).

To delete your data from our apps, please go the settings page from the application and at the bottom, press on to “Delete Account”. you will be prompt to confirm the deletion by entering “PERMANENTLY DELETE” to confirm your account deletion.
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Deleting your account removes personal information from our database.
Deleting your account will unsubscribe you from all mailings lists at Afrosmartshop.com.

If the data are not deleted because they are required for other and legally permissible purposes, their processing will be limited to these purposes. I.e., the data is blocked and not processed for other purposes. This applies, for example, to data that must be retained for reasons of commercial or tax law or whose storage is necessary for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person.

Further information on the deletion of personal data can further be provided in the context of the individual data protection notices of this privacy policy.

Change and update privacy policy

We ask you to regularly inform yourself about the content of our privacy policy. We will adapt the privacy statement as soon as the changes in the data processing activities we carry out make this necessary. We will inform you as soon as the changes require an act of cooperation on your part (e.g. consent) or other individual notification.

If we provide addresses and contact information of companies and organizations in this privacy statement, please note that the addresses may change over time and please check the information before contacting us.

Rights of the persons concerned

As a data subject, you are entitled to various rights under the GDPR, arising in particular from Articles 15 to 21 of the GDPR:

  • Right of objection: you have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(e) or (f) of the GDPR; this also applies to profiling based on these provisions. If the personal data concerning you is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is related to such direct marketing.
  • Right of revocation for consents: You have the right to revoke granted consents at any time.
  • Right of access: You have the right to request confirmation as to whether data in question is being processed and to information about this data, as well as further information and a copy of the data in accordance with legal requirements.
  • Right to rectification: You have the right, in accordance with the law, to request that the data concerning you be completed or that inaccurate data concerning you be rectified.
  • Right to erasure and restriction of processing: You have, in accordance with the law, the right to request that data concerning you be erased without undue delay, or alternatively, in accordance with the law, to request restriction of the processing of the data.
  • Right to data portability: You have the right to receive data relating to you, which you have provided to us, in a structured, common and machine-readable format in accordance with the legal requirements, or to demand its transfer to another responsible party.
  • Complaint to supervisory authority: You also have the right, in accordance with the law, to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work or the place of the alleged infringement, if you consider that the processing of personal data relating to you infringes the GDPR.

Definitions of terms

This section provides you with an overview of the terms used in this Privacy Policy. Many of the terms are taken from the law and defined primarily in Article 4 of the GDPR. The legal definitions are binding. The following explanations, on the other hand, are primarily intended to aid understanding. The terms are sorted alphabetically.

  • Visit action evaluation: “Visit action evaluation” (English “conversion tracking”) refers to a procedure with which the effectiveness of marketing measures can be determined. For this purpose, a cookie is usually stored on the users’ devices within the websites on which the marketing measures take place and then retrieved again on the target website. For example, this allows us to track whether the ads we have placed on other websites have been successful).
  • Credit information: Automated decisions are based on automatic data processing without human intervention (for example, in the case of an automatic rejection of a purchase on account, an online credit application or an online application process without any human intervention. Such automated decisions are only allowed under Art. 22 GDPR if data subjects consent, if they are necessary for the performance of a contract, or if national laws allow such decisions.
  • Cross-device tracking: Cross-device tracking is a form of tracking in which users’ behavioral and interest information is collected across devices in so-called profiles by assigning users to an online identifier. This allows user information to be analyzed for marketing purposes, irrespective of the browsers or devices used (e.g. cell phones or desktop computers). For most providers, the online identifier is not linked to clear data, such as names, postal addresses or e-mail addresses.
  • IP masking: “IP masking” is a method in which the last octet, i.e., the last two numbers of an IP address, is deleted so that the IP address can no longer be used to uniquely identify a person. Therefore, IP masking is a means of pseudonymizing processing methods, especially in online marketing
  • Interest-based and behavioral marketing: We speak of interest-based and/or behavioral marketing when potential interests of users in ads and other content are predetermined as precisely as possible. This is done on the basis of information about their previous behavior (eg visiting certain websites and stay on them, buying behavior or interaction with other users), which are stored in a so-called profile. Cookies are usually used for these purposes.
  • Conversion measurement: Conversion measurement is a procedure with which the effectiveness of marketing measures can be determined. For this purpose, a cookie is usually stored on the users’ devices within the websites on which the marketing measures take place and then retrieved again on the target website. For example, this allows us to track whether the ads we have placed on other websites have been successful.
  • Personal data: “Personal data” means any information relating to an identified or identifiable natural person (hereinafter “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier (eg. e.g. cookie) or to one or more particular characteristics that are an expression of that natural person’s physical, physiological, genetic, mental, economic, cultural or social identity.
  • Profiling: “Profiling” is any form of automated processing of personal data that consists of using such personal data to analyze, evaluate or, in order to predict (e.g., the interests in certain content or the use of certain services), certain personal aspects relating to a natural person (depending on the type of profiling, this may include information concerning age, gender, location data and movement data, interaction with websites and their content, shopping behavior, social interactions with other people). e.g. interests in certain content or products, click behavior on a website or location). Cookies and web beacons are often used for profiling purposes.
  • Range measurement: Range measurement (also known as web analytics) is used to evaluate the flow of visitors to an online offering and may include the behavior or interests of visitors in certain information, such as content of web pages. With the help of reach analysis, website owners can see, for example, at what time visitors visit their website and what content they are interested in. This enables them, for example, to better adapt the content of the website to the needs of their visitors. For the purposes of reach analysis, pseudonymous cookies and web beacons are often used to recognize returning visitors and thus obtain more precise analyses of the use of an online offering.
  • Remarketing: One speaks of “remarketing” or “retargeting” when, for example, for advertising purposes, it is noted which products a user has been interested in on a website, in order to remind the user of these products on other websites, e.g. in advertisements.
  • Location data: Location data is created when a mobile device (or other device with the technical requirements of a location determination) connects to a radio cell, a WLAN or similar technical mediators and functions of location determination. Location data is used to indicate the geographically determinable position on earth at which the respective device is located. Location data can be used, for example, to display map functions or other information dependent on a location.
  • Tracking: One speaks of “tracking” when the behavior of users can be traced across several online offers. As a rule, with regard to the online offers used, behavioral and interest information is stored in cookies or on servers of the providers of the tracking technologies (so-called profiling). This information can subsequently be used, for example, to display advertisements to users that are likely to correspond to their interests.
  • Controller: A “controller” is the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data.
  • Processing: “Processing” means any operation or set of operations which is performed upon personal data, whether or not by automatic means. The term is broad and includes virtually any handling of data, be it collection, analysis, storage, transmission or deletion.
  • Target group formation: One speaks of target group formation (or “Custom Audiences”) when target groups are determined for advertising purposes, e.g. insertion of advertisements. For example, based on the interest of a user in certain products or topics on the Internet, it can be concluded that this user is interested in advertisements for similar products or the online store in which he viewed the products. In turn, we speak of “lookalike audiences” (or similar target groups) when the content deemed suitable is displayed to users whose profiles or interests presumably correspond to the users for whom the profiles were formed. For purposes of the formation of Custom Audiences and Lookalike Audiences are usually used cookies and web beacons.

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Seller policy

Afrosmartshop ist ein Afro-Marktplatz, auf dem Sie Ihre afrikanischen handgefertigten Waren, Lebensmittel und Bastelbedarf direkt an Käufer auf der ganzen Welt verkaufen können. Wir möchten sicherstellen, dass Sie und Ihre Käufer eine positive Erfahrung mit Afrosmartshop machen. Bitte lesen Sie weiter, um mehr über Ihre Rechte und die Erwartungen an Sie als Verkäufer zu erfahren.

Diese Richtlinie ist Teil unsererNutzungsbedingungen . Durch die Eröffnung eines Afrosmartshop-Shops stimmen Sie dieser Richtlinie und unseren Nutzungsbedingungen zu.

Wenn Sie diese grundlegenden Anforderungen berücksichtigen, sind Sie für den Erfolg im Afrosmartshop gerüstet.

Afrosmartshop ist ein Afro-Marktplatz. Käufer kommen hierher, um Artikel zu kaufen, die sie sonst nirgendwo finden. Alles, was im Afrosmartshop zum Verkauf angeboten wird, muss in erster Linie afrikanisch oder in Afrika hergestellt sein, ein afrikanisches Flair haben oder handgefertigte Gegenstände.

Handgefertigte Artikel sind Artikel, die von Ihnen, dem Verkäufer, hergestellt und / oder entworfen wurden.

Wenn Sie handgefertigte Gegenstände verkaufen, stimmen Sie zu, dass:

  • Alle handgefertigten Gegenstände werden von Ihnen hergestellt oder entworfen. Wenn Sie mit einem Produktionspartner arbeiten, müssen Sieoffen legen, dass die Produktionspartner in Ihren entsprechenden Angeboten.
  • Sie beschreiben genau jede Person, die an der Herstellung eines Artikels in Ihrem Geschäft beteiligt ist, in Ihrem Abschnitt „Info“.
  • Sie verwenden Ihre eigenen Fotos oder Videoinhalte – keine Fotos, künstlerischen Darstellungen oder Fotos, die von anderen Verkäufern oder Websites verwendet werden. Weitere Informationen zur Verwendung geeigneter Fotos finden Sie indiesem Hilfeartikel .

Wenn Sie personalisierte oder auf Bestellung gefertigte Artikel in der Kategorie Handgefertigt verkaufen, stimmen Sie zu, dass:

  • Alle Angebote können zu einem festgelegten Preis erworben werden.
  • Wenn Sie Fotos früherer Arbeiten mit Anpassungsoptionen (wie Farbauswahl) verwenden, die in der Liste enthalten sind, wird in Ihrer Beschreibung deutlich, dass die gezeigten Fotos nur Beispiele sind.

Bastelbedarf sind Werkzeuge, Zutaten oder Materialien, deren Hauptzweck darin besteht, einen Gegenstand oder einen besonderen Anlass herzustellen. Bastelbedarf kann handgefertigt, gewerblich oder vintage sein. Partybedarf kann auch als Bastelbedarf verkauft werden. Klicken Siehier, um mehr darüber zu erfahren, was als Bastelbedarf verkauft werden kann.

Wir empfehlen Ihnen, transparent darüber zu sein, wie Ihre Bastelbedarfsartikel hergestellt wurden und woher Ihre Materialien stammen. Sie können angeben, ob Ihre Artikel soziale oder ökologische Eigenschaften aufweisen, z. B.biologischoderrecycelt. Sie können auch den Herstellungsort auswählen. Erfahren Sie hier mehr./p>

Even if they otherwise meet our market criteria, prohibited items, services and items that violate our intellectual property policies may not be sold on the Afrosmartshop.

Resale is not permitted in the handmade category in the Afrosmartshop. Resale refers to listing an item as handmade if you were not involved in the design or manufacture of that item.

Note that members may flag listings that violate our Afrosmartshop review policies. Afrosmartshop may remove any listing that violates our policies. Note that listing fees are non-refundable. Afrosmartshop may also suspend or terminate your account for violations. You are still on the hook to pay pending charges on your Afrosmartshop statement. Please see our Fees and Payments Policy for more information.

If you are raising money for a charity, you must obtain that charity’s consent.

Ihr Shop repräsentiert Sie und Ihr Unternehmen gegenüber der Afrosmartshop-Community. Es ist wichtig, dass Sie, Ihre Artikel und Ihr Shop ehrlich und genau dargestellt werden.

Durch den Verkauf bei Afrosmartshop erklären Sie sich damit einverstanden, dass Sie:

  1. Geben Sie in Ihrem Abschnitt „Über“ ehrliche und genaue Informationen an.
  2. Stellen Sie sicher, dass Ihr Geschäftsinhalt, wie z. B. Text, Fotos oder Videos, die zur Darstellung Ihrer Person, Ihres Geschäfts oder Ihrer Angebote verwendet werden, die Richtlinien von Afrosmartshop einhält, einschließlich unserer Antidiskriminierungsrichtlinien.
  3. Stellen Sie Ihre Artikel inAuflistungenund Auflistungsfotos genau dar.
  4. Respektieren Sie dasgeistige Eigentum anderer. Wenn Sie der Meinung sind, dass jemand Ihre Rechte an geistigem Eigentum verletzt hat,können Sie dies Afrosmartshop melden.
  5. Keine Gebührenvermeidung betreiben.
  6. Erstellen Sie keine doppelten Geschäfte (Shop) und ergreifen Sie keine anderen Maßnahmen (z. B. das Manipulieren von Klicks, Einkaufswagen oder Verkäufen), um die Richtlinien von Afrosmartshop zu shillen, zu manipulieren oder umzugehen.
  7. Preisgestaltung nicht mit anderen Verkäufern koordinieren.

Als Verkäufer müssen Sie einen hervorragenden Kundenservice anbieten und das Vertrauen Ihrer Käufer wahren. Diese Anforderungen werden als Seller Service Level Standards bezeichnet. Afrosmartshop kann sich an Sie wenden, wenn Ihr Geschäft nicht den Seller Service Level Standards von Afrosmartshop entspricht.

Durch den Verkauf bei Afrosmartshop stimmen Sie zu:

  1. Beachten Sie Ihre Versand- und Bearbeitungszeiten. Verkäufer sind verpflichtet, einen Artikel zu versenden oder eine Transaktion mit einem Käufer auf andere Weise unverzüglich abzuschließen, es sei denn, es liegt ein außergewöhnlicher Umstand vor. Bitte beachten Sie, dass die gesetzlichen Anforderungen für die Versandzeiten von Land zu Land unterschiedlich sind. Lesen Sie mehr in unserer Versandrichtlinie.
  2. Reagieren Sie rechtzeitig auf Nachrichten.
  3. Beachten Sie die Verpflichtungen, die Sie in Ihren Geschäftsrichtlinien eingehen.
  4. Beheben Sie Meinungsverschiedenheiten oder Streitigkeiten direkt mit dem Käufer. In dem unwahrscheinlichen Fall, dass Sie keine Lösung finden können, kann Afrosmartshop durch unser Fall-System helfen.
  5. Wenn Sie eine Bestellung nicht abschließen können, müssen Sie den Käufer benachrichtigen und die Bestellung stornieren. WeitereInformationen zum Stornieren einer Bestellung finden Sie in diesem Hilfeartikel.

Sellers may be charged for using some of Afrosmartshop’s services. Fees apply to listing, selling, advertising and certain other Afrosmartshop products and features. For information on fees, see the Fees and Payments Policy.

Bewertungen sind eine großartige Möglichkeit, um einen guten Ruf bei Afrosmartshop aufzubauen. Käufer können innerhalb von 100 Tagen nach dem voraussichtlichen Liefertermin ihres Artikels eine Bewertung abgeben, die eineBewertung von 1 bis 5 Sternen und ein Foto ihres Kaufs enthält. Wenn ein voraussichtlicher Liefertermin nicht verfügbar ist, wird das Überprüfungsfenster nach Ablauf der Bearbeitungszeitund der Versandzeit der Bestellung geöffnet. Käufer könnenihre Bewertung, einschließlich des Fotos, während dieses Zeitraums von 100 Tagen beliebig oft bearbeiten.

In den seltenen Fällen, in denen Sie eine ungünstige Bewertung erhalten, können Sie sich an den Käufer wenden oder, wenn die Bewertung weniger als 3 Sterne beträgt, eine Antwort hinterlassen.

Bewertungen und Ihre Antwort auf Bewertungen können nicht:

  1. Private Informationen enthalten;
  2. Enthalten obszöne, rassistische oder belästigende Sprache oder Bilder;
  3. Gegen unsereAntidiskriminierungsrichtlinie verstoßen;
  4. Verbotene Arzneimittelansprüche enthalten;
  5. Werbung oder Spam enthalten;
  6. Seien Sie über Dinge, die außerhalb der Kontrolle des Verkäufers liegen, wie z. B. ein Spediteur, Afrosmartshop oder ein Dritter;
  7. Drohungen oderErpressungen enthalten;
  8. Schließen Sie Schilling einoder erhöhen Sie auf andere Weise fälschlicherweise die Bewertungspunktzahl eines Geschäfts. oder
  9. Die Integrität des Überprüfungssystems untergraben.

The case system settles order disputes at Afrosmartshop. We urge buyers to contact sellers directly and try to resolve any outstanding issues before opening a case at Afrosmartshop. That’s why it’s important to fill out your business policies and respond to messages from your buyers regularly. However, sometimes a case may be required and Afrosmartshop will work with you and the buyer to resolve it as quickly as possible.

Buyers can file a case for non-delivery or an item not as described (for more information on defining these terms click here). You must respond to open cases within three days or within the period specified by Afrosmartshop. Afrosmartshop may ask for your assistance in resolving a case opened against your store. Afrosmartshop reserves the right to escalate a case early in circumstances such as seller inactivity, harassment, denial of service, tampering with the case and undermining the integrity of the case system.

By using Afrosmartshop’s case system, you understand that Afrosmartshop may use your personal information to resolve disputes with other members. For more information about cases and when an order might qualify for a case, see this help article. If Afrosmartshop finds that an item is not as described, you must refund the order including original shipping and return shipping.

In order to keep Afrosmartshop safe and to improve our services, we may take measures that limit the visibility of your store, offers or advertisements, or affect your payment account. In the event that a store exhibits unusual ordering activity or we otherwise believe that your actions or store may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting or other claims, Afrosmartshop may take action such as e.g. Restrict the visibility of your account. or limitations or reserves for your payment account in accordance with our Terms of Use, including this Policy and our Afrosmartshop Payments Policy. When appropriate and permitted by law, Afrosmartshop will share information about the problem with the affected seller.

In the event that a store experiences an unusual increase in orders, particularly in a high demand category, a store’s search ranking may increase or decrease. When a store has more fulfilled orders and good reviews, it can often lead to higher visibility and search rank. However, sometimes a rapid increase in orders can reduce visibility. Read more here and in the Ultimate Guide to Afrosmartshop Search about how the Afrosmartshop search works, what factors influence search rankings and how you can optimize and save your listings.

In addition, we may limit the visibility of listings or ads to ensure Afrosmartshop’s security and to improve our services. For example, listings or ads may have lower visibility because they contain terms that constitute a prohibited item or are based on third-party policies. These listings or advertisements are also not allowed to appear in one or more features of the Afrosmartshop Services. These listings or ads may have limited visibility, but can be found by searching.

If Afrosmartshop has reason to believe that you, your content, or your use of the Services violates our Terms of Service, including this Seller Policy, we may disable your content or suspend or terminate your account (and any accounts that Afrosmartshop determines are in violation they are related to your account) and your access to the Services. Sellers in the European Union can see more information here. Generally, Afrosmartshop will notify you that your content or account has been suspended or terminated unless you have repeatedly violated our Terms of Service or we have legal or regulatory reasons that prevent us from notifying you.

Afrosmartshop offers limited protection to sellers who meet the requirements of our Seller Protection Program

Join the Afro Marketplace, where millions of shoppers around the world discover amazing and exotic products, and thousands shop directly from creative entrepreneurs like you every year.

Join the Afro Marketplace, where millions of shoppers around the world discover amazing and exotic products, and thousands shop directly from creative entrepreneurs like you every year.

Join the Afro marketplace where millions of shoppers discover fantastic and exotic products and spend thousand each year purchasing directly from creative entrepreneurs like you.

Join the Afro marketplace where millions of shoppers discover fantastic and exotic products and spend thousand each year purchasing directly from creative entrepreneurs like you.

Join the Afro marketplace where millions of shoppers discover fantastic and exotic products and spend thousand each year purchasing directly from creative entrepreneurs like you.

Join the Afro marketplace where millions of shoppers discover fantastic and exotic products and spend thousand each year purchasing directly from creative entrepreneurs like you.

Simple, transparent, secure

  • No additional monthly fee
  • Secure transaction
  • Automatic deposits
  • Seller protection

Simple, powerful tools

Spend less time managing your shop and more time doing fun things.

Manage your business anywhere

Use the Afrosmartshop app to manage and process orders, create offers and respond to buyers instantly and from anywhere.

Accept the payment seamlessly

Attract more shoppers in afrosmartshop and beyond with advertised offers and free social media tools

Analyze and optimize your shop

Access detailed statistics on your store’s performance to increase your sales.

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Reach a world of buyers

Build your brand with powerful marketing tools.

Grow your following

With our tools, you can easily create the perfect posts for Facebook, Pintrest, Twitter or Instagram

Increase your visibility

Reach millions of buyers in and outside of afrosmartshop with our advertising tools: afrosmartshop ads and offsite ads. With afrosmartshop ads, your entries in the afrosmartshop search are more visible. With offsite ads, we pay to advertise your offers on sites like Google, Facebook, Instagram, Pintrest, and Bing. When you make a sale with these ads, you pay an advertising fee for that sale.

Gaining new customers

Create a sale or coupon to grab buyers’ attention, or reach them with a targeted offer right in their inboxes.

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Help when you need it

We are committed to making our sellers thrive and supporting businesses both large and small

Sell stories

We think afrosmartshop is pretty good, but don’t take our word for it. Hear stories from our salespeople about how afromoshop made a difference for them.

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Afrosmartshop has been an integral part of my growth from a hobbyist to a full-time screen printer and business owner. Without Afrosmartshop’s wide reach, my designs would not have fallen into so many hands.

Sara fromYellow House Handmade

Thanks to afrosmartshop, my little hobby has developed into a multifaceted series of original creations with customers all over the world.

Dan from Dan Cordero

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What can you sell on afrosmartshop

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Handmade goods
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Year
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Handicraft material

Afrosmartshop is an Afro marketplace where millions of people around the world connect to make, sell and buy unique African goods. In the Afrosmartshop you can sell handcrafted goods, groceries and handicraft supplies. Learn more

Frequently Asked Questions

Here are some frequently asked questions about selling in afrosmartshop

How do fees work at Afrosmartshop?

Joining and starting a shop at Afrosmartshop is free. There are three basic sales fees: a listing fee, a transaction fee, and a payment processing fee. There is also an advertising fee for sales that come from offsite ads.
Publishing an entry on the market costs € 0.10. A listing takes a quarter or until the item is sold. As soon as an item is sold, a commission of 15% is charged on the sales price (the shipping price is excluded).
You pay an advertising fee for all sales you make with offsite ads. When you open your Afrosmartshop shop, you can decide whether you want to take part in Afrosmartshop’s advertising services.

What do I have to do to create a business?

It’s easy to set up a shop at Afrosmartshop. Create an Afrosmartshop account (if you don’t already have one), set your shop location, choose a shop name, create an entry, set a payment method (how you’d like to be paid) and finally set Set a billing method (how you would like to pay your Afrosmartshop fees.
Learn more

How does Afrosmartshop protect sellers?

Seller Protection is a program that gives you security in the event of a transaction dispute. If you cannot resolve a dispute with a buyer and the transaction meets the eligibility requirements, Afrosmartshop will help you resolve the problem through our dispute resolution system.
Learn more

What can I sell at Afrosmartshop?

Afrosmartshop provides craftsmen, craftsmen and professionals with a marketplace where they can sell their handcrafted creations, groceries and handcrafted and non-handcrafted craft supplies. Only African products or products with an African flair are accepted.
Learn more

How do I get paid?

Afrosmartshop Payments, our easy-to-use and secure payment system, allows you to accept payments using a variety of payment methods including credit and debit cards, PayPal, Google Wallet, Apple Pay, and Afrosmartshop gift cards. Funds from your sales are deposited directly into your bank account in your currency regardless of how or where the buyer pays.
Learn more

Do I need a credit or debit card to create a shop?

No, you don’t need a credit or debit card to create a deal. To be verified as a seller, you have the choice of either using a credit card or registering through PayPal. There are no fees until you open your store and post your listings.

How Afrosmartshop works

Our African Marketplace is a community of real people from different countries and ethnicities connecting through African goods. The platform empowers sellers to do what they love and helps buyers find what they love or want to discover.

We help our community of sellers and businesses in Africa to translate their efforts into successful businesses abroad. Our platform connects you and your products to millions of buyers looking for an alternative – something different and exotic.

At a time of increasing automation and business growth in Africa, our mission is to connect great products from Africa to the world at the heart of e-commerce. That’s why we created a place where people outside of Africa can access African creativity without having to travel and look for products from their home country.

As a company, we strive to lead by our guiding principles and to spread ideas about sustainability and responsibility, the impact of which can extend far beyond our own business.

Sell extraordinarily

With low fees, powerful tools, and support and education, we help creative entrepreneurs start, manage, and scale their businesses. Want to become an Afrosmartshop seller? All it takes is 0 cents to get started.

Become a seller
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Jengue Afro doll Orange princess

Buy extraordinary

From the specific to the unexpected (or custom-made), our search tools help buyers explore all the special one-of-a-kind items offered by Afrosmartshop sellers. Our recommended Picks curate exciting trends and ideas discovered in the marketplace by our own team.

Start shopping
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Shop securely

We provide the technology behind the Afrosmartshop marketplace, helping buyers and sellers connect and exchange on Afrosmartshop. Keeping those connections safe, fun and secure is our priority, and we’re always here to help.

Policies for our community

Cookies und ähnliche Technologien

We think it’s important that you understand how cookies and similar technologies are used by Afrosmartshop and its partners. These technologies help make Afrosmartshop function properly, allow us to understand how you use the Services and serve a number of purposes (not just for advertising) which you can learn about in this policy.

In this policy, we refer to Afrosmartshop.com as the “Website” and Afrosmartshop mobile applications as the “Apps”. The Website, Apps, Pattern by Afrosmartshop and our other Services are collectively referred to as the “Services”. We refer to cookies and similar technologies collectively as “Cookie Technologies”.

Cookies

Cookies are small data files that are sent to your web browser from a server. They are stored in your browser cache and allow a website or third party to recognize your browser. There are three main types of cookies:

  • Session cookies are specific to a particular visit. They remember information as you browse different pages, so you don’t have to re-enter information every time you switch pages or try to checkout. Session cookies expire and are automatically deleted after a short time when you leave the website or close your web browser.
  • Persistent cookies remember certain information about your preferences for viewing the website and allow Afrosmartshop to recognize you each time you visit the website again. Persistent cookies are stored in your browser cache or on your mobile device until you decide to delete them. Otherwise, they usually delete themselves when their validity period has expired.
  • Third party cookies are set by someone other than Afrosmartshop and may record browsing activity across multiple websites and multiple sessions. These are usually a type of persistent cookie that are stored until you delete them or the validity period specified for the third-party cookie in question has expired.

Cookies store data about your usage but are useful because they help us to make Afrosmartshop work properly and customize your browsing experience. You can manage your browser settings on your desktop or mobile device to accept or decline cookies and how third-party cookies are handled (see Managing Your Preferences for Cookie Technologies below).

See our Cookies and Similar Technologies Disclosure for a description of Afrosmartshop’s main first-party cookies.

Other Technologies

Besides cookies, there are other similar technologies used by Afrosmartshop and elsewhere on the web and mobile ecosystems.

  • Web beacons: These are tiny graphic files (also known as “transparent GIFs” or “web beacons”) with a unique identifier that are used to help understand browsing activity. Unlike cookies, which are stored on the user’s computer hard drive, web beacons are embedded invisibly on web pages when you open a page.
  • Social Media Widgets: These are buttons or icons provided by third-party social media providers. They allow you to interact with those social media services when you visit a webpage or screen in a mobile app. These social media widgets may collect Browsing Data which may be forwarded to the third party that provided the widget and which is under the control of that third party.
  • UTM parameters: These are strings in a URL (the “Uniform Resource Locator”, which is typically the HTTP or HTTPS address that is entered to go to a website). They may appear when a user navigates from one webpage or site to another. The character string can embody information about the browsing process, for example which advertisement, which page or which publisher sent the user to the target website.
  • Application SDKs: These are third-party software development kits (“SDKs”) for mobile applications that are embedded within the Apps (and are used in many Mobile Apps). These app SDKs enable the collection of information about the app itself, about activity in the app, and about the device on which the app is running.
  • Local storage objects: These are sets of data that a website or app can store in your browser. They can be used to retain preferences, maintain a usage history, or even maintain an app’s status or settings.
  • Identifiers for the Internet of Things: Like mobile devices, internet-connected devices such as voice-controlled assistants or smart TVs can send identifiers and other data. This is analogous to web browsers or mobile SDKs.

Afrosmartshop uses cookie technologies to recognize your login status on Afrosmartshop, to understand what purchases members and visitors are interested in, to ensure that Afrosmartshop’s websites work for you and to help improve your browsing Personalize your experience and use of the Site, Services and Apps. In general, Afrosmartshop uses cookie technologies for the following purposes.

Security and authentication (required)

Some functionality of cookies and similar technologies are strictly necessary to ensure that Afrosmartshop works properly for visitors and members, e.g. B. to ensure the security and integrity of the website, to authenticate and log in to Afrosmartshop (this includes remembering permissions and consents that you have given) and to ensure that transactions can be completed in a secure manner.

Account and user settings

Some technologies are designed to remember your account and preferences over time, such as B. to recognize your account or to stay logged in when you revisit Afrosmartshop, to retain options you have chosen for Afrosmartshop functions and the desired appearance of Afrosmartshop, including language and country preferences, as well as content based on your Customize how you use Afrosmartshop.

Social networks

Some technologies support your interaction with social networks that you are logged into while using the Services, such as sharing content with the social network, logging into the social network, and other features available to you on the social network use or that are permitted under the privacy policy of the social network. These technologies may be placed by and controlled by social networks and the choices you make on them.

Social networks may also work with Afrosmartshop or with you for analytics or marketing purposes, as explained below. You may be able to manage your privacy settings for those social networks and their tools and widgets through your account with that social network. For more information about specific social media tools and widgets, see our Cookies and Similar Technologies Disclosure.

Performance and Analytics

Some technologies may provide performance data that helps us understand how the Services work so that we can improve Afrosmartshop and the Services. This includes, for example, data on the functionality and speed of the website and apps to help us improve Afrosmartshop, data on how the services are used to help us improve your user experience on Afrosmartshop, and detecting and logging of Errors to help us improve the functionality of Afrosmartshop.

In addition, Afrosmartshop may use short-lived technologies, such as cookies and local storage objects, for website performance, experimentation, form information and interactions with the website, and may temporarily use short-term cookies for time-limited website events such as sales and promotions.< /p>

The website uses Google Analytics to understand how Afrosmartshop is used by its community. Some of the features listed below, such as retargeting, may combine data from Google Analytics with Afrosmartshop’s first-party data and third-party cookies (e.g. Google advertising cookies) to the extent permitted by Google’s and Afrosmartshop’s policies. For information on how to opt-out of Google Analytics advertising features, see Managing Your Preferences for Cookie Technologies at the end of this Policy. The website also uses “Facebook App Events” SDKs for analytics in the apps in a similar way unless you have opted out.

For more information on how Google Analytics works, see this guide from Google and Facebook App Events here.

Marketing Services
Afrosmartshop partners with other service providers, who may use various cookie technologies to enable us and them to learn more about the ads you see and click on when you visit Afrosmartshop, the Apps or connected websites , or to show you ads on and outside of Afrosmartshop. These technologies can e.g. include the following features:

  • Frequency Capping: This is used to limit the number of times the same ad is shown on a user’s browser or mobile device.
  • Attribution tracking: This feature estimates which advertising or marketing source brought someone to Afrosmartshop, or determines which marketing source is responsible for actions such as a visit or a purchase.
  • Remarketing and retargeting: Shows relevant ads to an audience based on previous buying and browsing patterns on Afrosmartshop.
  • Audience targeting: This involves targeting large audiences with ads based on their known or suspected demographics.
  • Cross-device tracking: Can detect actions across multiple devices or browsers.

Some third-party service providers may provide information such as demographics, cross-device information, or interest categories from a combination of sources that, while not personally identifying you, allows us to show you more relevant and useful advertising. In some cases, this data can also be used for performance analysis that has no marketing relevance.

These technologies allow a partner to recognize your computer, mobile device or network device (such as an IoT device such as a voice-controlled assistant or a smart TV) based on data such as a cookie, an IP address or a device identifier each time when you visit Afrosmartshop or other websites and mobile applications. However, they do not allow access to other personal data of Afrosmartshop. However, these technologies may allow us or a third party to recognize you over time, either on one device or across devices. These third parties are required to comply with applicable laws, self-regulatory programs and Afrosmartshop’s privacy policy (where applicable). Afrosmartshop has no control over these third parties, each with their own privacy policies and practices. Afrosmartshop adheres to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising.

For audience targeting, Afrosmartshop may share hash IDs representing an email address or name with partners Google and/or Facebook so that they can provide Afrosmartshop with audiences interested in certain types of products and services are interested. Google and/or Facebook only provide this information and can only identify you based on their separate policies and agreements with their users. For more information, see Afrosmartshop’s “Cookies and Similar Technologies Disclosures”.

For a description of the third-party cookie technologies used by Afrosmartshop, along with their respective privacy policies and options for controlling your privacy on those platforms, see our Cookies and Similar Technologies Disclosures.

The Apps may contain third-party application software development kits (“SDKs”) that expose mobile performance and analytics data, error reporting capabilities, and application programming interfaces (APIs) to third parties that help provide the Services and the Social Media -Support functionality and marketing and advertising purposes.

For a description of the main third-party SDKs used by Afrosmartshop, along with their respective privacy policies and options for controlling your privacy on those platforms, see our Cookies and Similar Technologies Disclosures.

Certain cookie technologies are used to make the website work for its intended purpose. They are provided on the basis of a contractual necessity based on your agreement with Afrosmartshop to provide the services you have requested. This includes the features strictly required for the service listed above.

By using our Services, after having been informed of our use of Cookie Technologies in the manner described in this Policy and, in applicable jurisdictions, by notice and clear confirmation of your consent, you consent to a consent to such use. For more information, see our privacy policy.

You have the ability to control the use of certain cookie technologies. You have the option to disable cookies and similar technologies (“opt-out”). This can be done via the “Privacy Preferences” link found at the bottom of most pages on the Afrosmartshop website, or via the GDPR Preferences link for users in the European Union and EEA. You can also manage your Afrosmartshop marketing preferences in your account settings. As previously mentioned, you can find information about third-party privacy policies and opt-out practices in our Cookies and Similar Technologies Disclosures.

Opt-in and opt-out for browsers

If you access Afrosmartshop via a browser, you can change your web browser settings according to your cookie preferences. Every browser is a little different, but typically these settings can be found in the Options or Preferences menu. The following links provide information on cookie settings for browsers supported by Afrosmartshop:

  • Microsoft Edge
  • Internet Explorer
  • Firefox
  • Chrome
  • Safari

Opt-out from third-party networks

If you do not want this information to be used to serve you interest-based advertising, you can also opt-out of receiving interest-based advertising in TrustE/TrustArc’s ad settings (or if you are located in the European Union, click here ). Please note that this does not mean that you will no longer see ads. You will continue to receive general advertising. If you reject or block all cookies in your browser settings, you will not be able to use Afrosmartshop’s services as some cookies are necessary for the website to function properly.

You can find out more about managing your online advertising preferences, particularly for many third-party advertising networks, in the policies provided by the Digital Advertising Alliance at https://www.aboutads.info or the Network Advertising Initiative at https:// resources provided at optout.networkadvertising.org.

Opt out for Google Analytics

You may opt out of Google Analytics advertising features through Google’s advertising settings, mobile app advertising settings, or other available means (e.g., the NAI’s consumer opt-out option above). Google also provides a browser add-on to disable Google Analytics.

Third Party Tools

Several third parties provide plug-ins and apps that can help you get information about, restrict, or block third-party cookies, web beacons, and some Java-based technologies. Afrosmartshop cannot guarantee the effectiveness of certain third-party products, but Ghostery and AdBlock Plus are popular products that enable these privacy improvements.

Both Google and Facebook provide tools to control the use of advertising on their respective platforms, including advertising on and with Afrosmartshop. For more information, see your account settings on each platform, including the Google Privacy Center and Facebook Ads settings.

Opt-out for mobile and third-party devices

If you access Afrosmartshop through the apps, you can also control interest-based advertising on an iOS or Android device – on iOS by turning on the “Limit Ad Tracking” option in the Settings app, and on Android-based devices via the advertising settings (usually in the Google Settings app). This doesn’t prevent you from continuing to see ads, but it does limit the use of device ad IDs to personalize ads based on your interests.

For third-party IoT devices such as voice-controlled assistants or smart TVs, contact the manufacturer and/or service provider to learn the opt-out mechanism for their respective devices and services.

Last updated on January 1st, 2021

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Find things you love and support African independent businesses.

ONLY ON AFROSMARTSHOP










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Who are WE?

Read our wonderful story behind the marketplace

A unique Afro community

Afrosmartshop is a global online marketplace where people come together to search, buy, sell or collect only truly unique Afro items.


Support independent sellers

At Afrosmartshop, thousands of people sell the things they love. We simplify the entire process and help you find the goods you want from our sellers.


Safe – fast – easy

Your privacy is our top priority for our dedicated team. And if you ever need help, we are always available.


Still questions? There We go.

To Afrosmart help


cooked background

Discover Africa... Discover our culinary specialities

African Pepper Soup (Chicken)African pepper soup is a delightfully ,intensely flavored soup that is served throughout West Africa, especially in Nigeria, Cameroon and other neighboring African countries. There is not just one kind of pepper soup in Africa. In fact, there are almost as many variations as there are cooks, with each one insisting on his or her take ,on this peppery soup, as the only authentic and unpretentious way to make it.
Poulet D.G (Chicken Plantains and Vegetables)Poulet D.G is a cross between stir-fried chicken meal and Fricassee (classic French stew of chicken and vegetables, cooked in white wine and finished with a touch of cream.). There are different variations to this meal depending on the preparation. Its name suggests that it is superior to other chicken meals and made for the boss (Directeur General). It has evolved from being served in fine restaurants to being included in special occasion meals at home, during festivities, and for honored guests.
Puff-Puff (Deep Fried Dough)Most West African countries are familiar with the popular street food Puff- Puff, which is known by different names depending on the country. Ghanaians call it Bofrot (togbei), Cameroonians and Nigerians call it Puff-Puff (Puff) or beignet in French. The basic ingredient consist of: flour, sugar, yeast, water, salt and oil for deep frying. It is an easy and quick recipe to make with different variations. This recipe is the one I have been making for years and the one that takes me back to my hometown. It brings back memories of late night snacking on the street.
Kondres (Spicy Stewed Plantains)This popular Cameroonian stew with spicy, spicy steamed plantains, meat and vegetables is just plain exotic and delicious! It is widely known as Kondres and is firmly from the part part of Cameroon - contacts from the Bamelieke tribe. The ultimate African comfort food that is truly caring and wholesome.
African Okra SoupFor the health conscious, okra is a rich source of dietary fiber, minerals, and vitamins and a low calorie vegetable. Known in most West African Countries as Okro, and the French speaking countries as gumbo. Okro Soup African-style loaded with shrimp , oxtails with or without Egusi.
Mbongo Tchobi (African Spicy Black Stew)Mbongo Tchobi, also known as Mbongo, is an earthy, spicy sauce based on black tomatoes with a smooth, thick and velvety texture. Its unmistakable taste and color are achieved by burning "Hiomi" (Mbongo stick) over a hot, open flame. Then it is mixed and incorporated into the tomato stew with other spices. It is eaten with bobolo or cooked yellow plantain.
Achu Soup (Yellow Soup)Achu Soup (Yellow Soup) – gloriously yellow, delicate soup prepared mostly in Cameroonian home cooking and fairly common in the Western and North West province. It is always paired with mashed/pounded achu coco (taro).
NdolèThis Cameroonian dish is a combination of peanuts, bitter leaves, meat, dried shrimp, and oil. It tastes like stew spinach, but it's even better! It is prepared with aromatic spices and can be prepared in so many ways with more or less vegetables and meat, depending on your personal taste.

Customer Reviews

First-hand experience. We are all about customer reviews. Find shopping experiences from customers like you here. Read the latest feedback from some of our customers.

Afrosmartshop.com
store rating4.20 / 5
product rating4.41 / 5
573 reviews
MIRABEL MAJOR
Reviewer
5/5

Wonderful job

4 months ago
Reviewer received an unconditional discount coupon on future purchases
Raoul N.
Reviewer
5/5
5 months ago
Reviewer received an unconditional discount coupon on future purchases
Raoul N.
Reviewer
4/5

Très bon meme comme ca finit vite.

5 months ago
Reviewer received an unconditional discount coupon on future purchases
Gladys Mbekou Kayom
Reviewer
5/5
6 months ago
Reviewer received an unconditional discount coupon on future purchases
Nono J.
Reviewer
5/5
8 months ago
Reviewer received an unconditional discount coupon on future purchases
Nono J.
Reviewer
5/5
8 months ago
Reviewer received an unconditional discount coupon on future purchases
Nono J.
Reviewer
5/5
8 months ago
Reviewer received an unconditional discount coupon on future purchases
Anonym
Reviewer
5/5

Best choco ever!!

11 months ago
caramo danfa
Reviewer
1/5

The product I oder nothing is good is all spoil

1 year ago
Gerhard Gutfreund
Reviewer
2/5
1 year ago
Gerhard Gutfreund
Reviewer
4/5
1 year ago
Gerhard Gutfreund
Reviewer
5/5
1 year ago
Gerhard Gutfreund
Reviewer
5/5
1 year ago
Gerhard Gutfreund
Reviewer
5/5
1 year ago
Anonym
Reviewer
5/5

Schöne Verpackung. Gute Preis-Leistung-Verhältnis. Ich kann das Produkt nur weiterempfehlen. 🙂

1 year ago
bigjuju4fr
Reviewer
5/5

Meilleur goit bio ! TOP.. je recommende

1 year ago
Tewabech Tameru
Reviewer
5/5

Tonerde ist sehr gut, aber manchmal ist auch nicht weiße Tonerde mit dabei.

Verified reviewVerified review - view original

1 year ago
Leanie
Reviewer
5/5

Sehr lecker. Ich war sehr zufrieden

2 years ago
Tewabech Tameru
Reviewer
5/5

Alles easy und gute Ware bei schneller Lieferung.

Verified reviewVerified review - view original

2 years ago
Gerdien Bos
Reviewer
5/5

good product and fast shipping

Verified reviewVerified review - view original

2 years ago
Anonym
Reviewer
5/5

Ich kann es nur weiter empfehlen wirklich ich liebe es ❤️

Verified reviewVerified review - view original

2 years ago
Sara D.
Reviewer
1/5

Habe zwar dieses Produkt bestellt, aber etwas für mich undefinierbares und unbeschriftetes bekommen, bei dem ich bis heute nicht weiß, was es sein soll. Da ich das oben abgebildete Produkt durchaus hätte gebrauchen können und ich obendrein schon zwei Wochen warten musste, bis meine Bestellung bearbeitet wurde, bin ich quasi doppelt enttäuscht.

Verified reviewVerified review - view original

2 years ago
Tamas
Reviewer
5/5

SEHR GUT! 🙂

Verified reviewVerified review - view original

2 years ago
Anonym
Reviewer
5/5

Gerne Wieder!

Verified reviewVerified review - view original

2 years ago
Anonym
Reviewer
4/5

Schnerr Versand, Cooles Öl aber vom Geruch her eher komisch, kann man aber mit etwas Zutun von anderen Ölen aufpeppen. Bin gespannt auf die Wirkung

Verified reviewVerified review - view original

2 years ago
Anonym
Reviewer
5/5

Schneller Versand, Produkt wie beschrieben, perfekt mit Sheabutter zu vermengen und in die Haare, würde ich wieder kaufen

Verified reviewVerified review - view original

2 years ago
Alliace Npami
Reviewer
5/5

Très bon ,que des souvenirs

Verified reviewVerified review - view original

2 years ago
Alliace Npami
Reviewer
5/5

Très bon

Verified reviewVerified review - view original

2 years ago
Alliace Npami
Reviewer
5/5

Très bon je recommande

Verified reviewVerified review - view original

2 years ago
Raymond N.
Reviewer
5/5

Schnelle und zuverlässige Lieferung. Ich laufe gerne bei Ihnen weiter ein.

Verified reviewVerified review - view original

2 years ago
Anonym
Reviewer
4/5

Verified reviewVerified review - view original

2 years ago
Raymond N.
Reviewer
5/5

Verified reviewVerified review - view original

2 years ago
Raymond N.
Reviewer
5/5

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2 years ago
Raymond N.
Reviewer
5/5

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2 years ago
Raymond N.
Reviewer
5/5

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2 years ago
Raymond N.
Reviewer
5/5

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2 years ago
gnohitecoco
Reviewer
4/5

it was good really spicyyyy though

2 years ago
gnohitecoco
Reviewer
1/5

Arrived all broken

2 years ago
Guerda John F.
Reviewer
1/5

Ich esse keine Schokolade

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2 years ago
Guerda John F.
Reviewer
1/5

Ich esse keine Schokolade

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2 years ago
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Guerda John F.
Reviewer
1/5

Die Seife ist abgelaufen und die Seifen riechen schlecht, das Schlimmste ist, dass ich den Verkäufer nicht erreichen kann

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2 years ago
Nicaise Seyap
Reviewer
3/5

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2 years ago
Gayer M.
Reviewer
5/5

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2 years ago
Gayer M.
Reviewer
5/5

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2 years ago
Gayer M.
Reviewer
5/5

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2 years ago
Gayer M.
Reviewer
5/5

Einfach super! Sehr gute Produkte zu fairen Preisen und schnelle Bearbeitung, kann ich nur empfehlen. Immer wieder gerne.

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2 years ago
Julienne Ndangang
Reviewer
5/5
2 years ago
Anonyme
Reviewer
4/5

Bon mais attention a la date de preemption

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2 years ago
Anonyme
Reviewer
1/5

Article jamais recu

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2 years ago
Anonyme
Reviewer
3/5

Bon mais attention a la date de preemption

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2 years ago
Anonyme
Reviewer
3/5

Bon mais attention a la date de preemption

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2 years ago
Anonyme
Reviewer
3/5

Bon mais attention a la date de peremption

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2 years ago
Anonyme
Reviewer
5/5

Article comme décrit et livraison rapide

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2 years ago
celine M.
Reviewer
5/5

Bonjour
Je souhaite savoir comment l’utiliser ? Quelle quantité mettre dans l’eau pour cuire les aliments ?
Merci

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2 years ago
Anonyme
Reviewer
5/5

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2 years ago
Anonyme
Reviewer
5/5

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2 years ago
Anonyme
Reviewer
5/5

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2 years ago
Clemens G.
Reviewer